Specialty Artist - MAC

Ulta Beauty, Inc.•Pine Island, FL

3d•Onsite

About The Position

The Specialty Artist – MAC maximizes sales for the MAC brand, including color cosmetics, skincare, and fragrance, by identifying guests’ individual needs and helping them select and purchase merchandise. The role maintains store standards for cleanliness and replenishment, represents Ulta Beauty and MAC to guests, and supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures. It requires professional-caliber makeup artistry, exceptional guest service, and the ability to learn and communicate product knowledge. The artist delivers personalized makeup demonstrations, applications, lessons, skincare analyses, and product demonstrations; builds guest relationships and clientele; supports appointments, services, promotions, and in-store events; and stays informed about products and industry trends. The position also supports training, collaboration across the store, merchandising and shipment processes, inventory procedures, loss prevention, and MAC operational standards, including the brand’s recycling program. The role requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as attendance at brand-sponsored training.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by state law.
Ability to demonstrate significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience is preferred.
High school diploma is preferred.

Responsibilities

Meet or exceed MAC brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omni-channel, and retail shrink.
Build and maintain guest relationships, maintain active contact with a preferred guest list, and follow up on guest inquiries.
Greet and engage guests, personalize service, offer samples, and recommend complementary products or services.
Conduct professional-caliber makeup demonstrations, applications, and lessons; skincare analyses; and product demonstrations according to MAC and Ulta Beauty standards.
Study and practice Skill Certification requirements and complete appropriate skill sets within specified time frames.
Stay informed about promotions and marketing initiatives and communicate them to guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, and services, including their ingredients and benefits.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Share information about the guest loyalty program, credit, and Ulta Beauty app with guests.
Maintain and update an active clientele portfolio for MAC sales.
Represent Ulta Beauty and MAC by sharing product knowledge, makeup techniques, trend information, and MAC programs and philosophies, including Back to MAC.
Maintain relationships with MAC brand partners through required training and participation in events and promotions.
Participate in ongoing brand and category training to support professional development and sales performance.
Collaborate with store managers and associates to grow the business.
Know and follow Ulta Beauty policies, procedures, and standards.
Follow the Ulta Beauty and MAC dress code, including wearing brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and maintain testers in compliance with hygiene standards.
Maintain store and MAC operational standards, cleanliness, and participation in the MAC recycling program across assigned areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using provided technology and best practices.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.