About The Position

Amgen is hiring a Specialty Account Manager responsible for representing UPLIZNA to physicians and other healthcare professionals, establishing product sales, and managing accounts across an assigned territory. The role serves as the central account manager, driving product demand and coordinating relevant field teams to address account needs. The position focuses on UPLIZNA in rare disease and neurology in the Honolulu, Hawaii area. The manager develops and executes a territory business plan to achieve or exceed annual sales goals, promotes UPLIZNA within approved labeling and applicable legal and regulatory guidelines, and addresses access, pull-through, and reimbursement needs with key stakeholders and matrix team members. The role builds customer relationships by understanding and communicating account needs, educating healthcare professionals and office staff about disease state, product information, and site-of-care options, and coordinating with patient services, market access, and other field teams. The position also requires accurate and timely reporting and administrative work, feedback to leadership and internal teams about territory conditions and results, participation in medical congresses and society meetings as needed, management of promotional and operational budgets, completion of company training, and contribution to a high-performance team. Travel is approximately 80%, may vary by territory, and includes some overnight and weekend commitments.

Requirements

  • For Account Manager Level 4: Bachelor's degree and 3 years of sales experience in pharmaceutical, biotech, or medical device industry or hospital sales; OR associate degree and 6 years of such experience; OR high school diploma/GED and 8 years of such experience.
  • For Specialty Account Manager Level 5: Doctorate degree and 2 years of collective account management, sales, and commercial experience; OR master's degree and 6 years; OR bachelor's degree and 8 years; OR associate degree and 10 years.
  • Approximately 80% travel, which may vary by territory and includes some overnight and weekend commitments.
  • Proficiency in Microsoft Office.
  • Professional and proactive demeanor.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.

Nice To Haves

  • Buy-and-bill experience with documented success and/or biologic or infusion experience.
  • Sales experience in rare or specialty disease states.
  • Site-of-care and reimbursement experience.
  • Experience working with institutions and integrated delivery networks.
  • Pharmaceutical account management selling experience and ability to coordinate across field teams to address the full range of account needs.

Responsibilities

  • Represent UPLIZNA to physicians and healthcare professionals, establish product sales, and perform total territory account management.
  • Serve as central account manager for assigned accounts, drive product demand, and coordinate relevant field teams to address account needs.
  • Develop a comprehensive territory business plan to achieve and exceed annual sales goals.
  • Promote UPLIZNA within approved labeling and in accordance with industry and corporate legal, regulatory, and compliance guidelines, including the PhRMA code.
  • Address access, pull-through, and reimbursement issues by coordinating with stakeholders and matrix team members.
  • Develop customer relationships by understanding customer needs and goals and communicating them to other team members.
  • Meet or exceed corporate sales goals and drive demand among targets through education on disease state and product information.
  • Communicate territory activity accurately and promptly, and provide feedback about changing conditions and results to leadership, colleagues, and internal departments.
  • Work closely with patient services and market access team members and coordinate between accounts and Amgen field teams.
  • Educate healthcare professionals and office staff about site-of-care options.
  • Attend medical congresses and society meetings as needed.
  • Manage efforts within assigned promotional and operational budgets and maximize use of approved resources.
  • Complete company training and administrative duties accurately and on time.
  • Contribute as a member of a high-performance team and perform other tasks and responsibilities requested by the company.

Benefits

  • Health and welfare plans for staff and eligible dependents.
  • Financial plans with opportunities to save for retirement and other goals.
  • Work/life balance and career development opportunities.
  • Comprehensive employee benefits package.
  • Retirement and Savings Plan with generous company contributions.
  • Group medical, dental, and vision coverage.
  • Life and disability insurance.
  • Flexible spending accounts.
  • Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
  • Stock-based long-term incentives.
  • Award-winning time-off plans and bi-annual company-wide shutdowns.
  • Flexible work models, including remote work arrangements where possible.
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