About The Position

The Specialty Account Manager represents UPLIZNA to physicians and other healthcare professionals, establishes product sales, and manages accounts across an assigned geography. Acting as the central account manager, the role drives product demand and coordinates relevant field teams to address account needs. The position focuses on UPLIZNA for neurology-related rare disease and includes educating healthcare professionals and office staff about disease state, product information, and site-of-care options. The role develops and executes a territory business plan to meet or exceed annual sales goals, promotes UPLIZNA within approved labeling and in accordance with legal, regulatory, and industry guidelines, and addresses access, pull-through, and reimbursement needs in coordination with stakeholders and matrix team members. The Specialty Account Manager builds customer relationships, communicates customer needs internally, shares territory feedback and activity with leadership, and contributes to a high-performance team. The role also attends medical congresses and society meetings as needed, manages assigned budgets and approved resources, completes training and administrative duties, and follows company compliance policies.

Requirements

  • For the Account Manager Level 4 pathway: Bachelor’s degree and 3 years of sales experience in pharmaceutical, biotech, medical device, or hospital sales; or associate degree and 6 years of such sales experience; or high school diploma/GED and 8 years of such sales experience.
  • For the Specialty Account Manager Level 5 pathway: Doctorate degree and 2 years of combined account management, sales, and commercial experience; or master’s degree and 6 years; or bachelor’s degree and 8 years; or associate degree and 10 years of combined account management, sales, and commercial experience.
  • Approximately 80% travel, which may vary by territory, including some overnight and weekend commitments.
  • Proficiency in Microsoft Office.
  • Professional, proactive demeanor.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.

Nice To Haves

  • Buy-and-bill experience with documented success and/or biologic or infusion experience.
  • Sales experience in rare or specialty disease states.
  • Site-of-care and reimbursement experience.
  • Experience working with institutions and integrated delivery networks.
  • Pharmaceutical account management selling experience and ability to coordinate across field teams to address account needs.

Responsibilities

  • Represent UPLIZNA to physicians and healthcare professionals, establish product sales, and manage the assigned territory and accounts.
  • Develop and execute a territory business plan to achieve and exceed annual sales goals.
  • Promote UPLIZNA within approved labeling and in accordance with industry-specific, corporate, legal, and regulatory guidelines.
  • Address access, pull-through, and reimbursement issues by coordinating with stakeholders and matrix team members.
  • Build customer relationships, understand customer needs and goals, and communicate them to other team members.
  • Meet or exceed corporate sales goals and drive product demand through education on disease state and product information.
  • Communicate territory activity accurately and promptly, and provide feedback about changing conditions and results to leadership, colleagues, and internal departments.
  • Work closely with patient services and market access team members, understanding their roles in achieving business goals.
  • Coordinate between accounts and relevant Amgen field teams to support account needs.
  • Educate healthcare professionals and office staff on site-of-care options.
  • Attend medical congresses and society meetings as needed.
  • Manage efforts within the assigned promotional and operational budget and maximize use of approved resources.
  • Complete company training and administrative duties accurately and on time.
  • Contribute as a member of a high-performance team, adhere to company compliance policies and applicable guidelines including the PhRMA code, and perform other tasks as requested.

Benefits

  • Comprehensive employee benefits package, including retirement and savings plan with company contributions, medical, dental, and vision coverage, life and disability insurance, and flexible spending accounts.
  • Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
  • Stock-based long-term incentives.
  • Award-winning time-off plans and bi-annual company-wide shutdowns.
  • Flexible work models, including remote work arrangements where possible.
  • Financial plans with opportunities to save toward retirement or other goals.
  • Work/life balance and career development opportunities.
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