Account Manager / Specialty Account Manager - UPLIZNA - Neurology (Rare Disease) - Syracuse, NY

Amgen•Syracuse, NY

About The Position

The Specialty Account Manager represents UPLIZNA to physicians and other healthcare professionals, establishes product sales, and manages accounts throughout an assigned territory. The role serves as the central account manager, driving product demand and coordinating Amgen field teams to address account needs. It develops and executes a comprehensive territory business plan to achieve or exceed annual sales goals and promotes UPLIZNA within approved labeling and in accordance with applicable legal, regulatory, and ethical guidelines. The position addresses access, pull-through, and reimbursement issues in collaboration with stakeholders and matrix teams; builds customer relationships by understanding and communicating account needs; and educates healthcare professionals and office staff about disease state, product information, and site-of-care options. The Specialty Account Manager shares timely territory activity and market feedback with leadership and internal teams, works with patient services and market access colleagues, manages assigned promotional and operational budgets, attends medical congresses and society meetings as needed, completes training and administrative duties, and contributes to a high-performance team. The position is based in the Syracuse, New York territory and requires approximately 80% travel, which may vary by territory, including some overnight and weekend commitments.

Requirements

For the Account Manager Level 4 pathway: Bachelor's degree and 3 years of sales experience in pharmaceutical, biotech, or medical device industry, or hospital sales; OR associate degree and 6 years of such sales experience; OR high school diploma/GED and 8 years of such sales experience.
For the Specialty Account Manager Level 5 pathway: Doctorate degree and 2 years of collective account management, sales, and commercial experience; OR master's degree and 6 years; OR bachelor's degree and 8 years; OR associate degree and 10 years of such collective experience.
Approximately 80% travel, which may vary by territory, including some overnight and weekend commitments.
Proficiency in Microsoft Office.
Professional, proactive demeanor.
Strong interpersonal skills.
Excellent written and verbal communication skills.

Nice To Haves

Buy-and-bill experience with documented success and/or biologic or infusion experience is strongly preferred.
Sales experience in rare or specialty disease states is preferred.
Site-of-care and reimbursement experience is strongly preferred.
Experience working with institutions and integrated delivery networks is preferred.
Pharma account management selling experience is essential, including the ability to coordinate across field teams to address the full range of account needs.

Responsibilities

Represent UPLIZNA to physicians and healthcare professionals, establish product sales, and manage territory accounts.
Serve as the central account manager, driving product demand and coordinating relevant field teams to address account needs.
Develop and execute a comprehensive territory business plan to achieve or exceed annual sales goals.
Promote UPLIZNA within approved labeling and in accordance with industry-specific and corporate legal, regulatory, and ethical guidelines.
Address access, pull-through, and reimbursement issues by coordinating with key stakeholders and matrix team members.
Build customer relationships by understanding customer needs and goals and communicating them to other team members.
Meet or exceed corporate sales goals.
Communicate territory activity accurately and promptly as directed by management.
Educate target audiences on disease state and product information to drive product demand.
Provide feedback to sales and business unit leadership, colleagues, and internal departments about changes in the environment and results.
Work closely with patient services and market access team members to support overall business goals.
Coordinate among accounts and Amgen field teams to address the full range of account needs.
Educate healthcare professionals and office staff about site-of-care options.
Attend medical congresses and society meetings as needed.
Manage activity within assigned promotional and operational budgets and use approved resources to achieve territory and account goals.
Complete all required company training and administrative duties accurately and on time.
Follow company compliance policies and applicable guidelines, including the PhRMA Code.
Contribute as a member of a high-performance team and perform other tasks and responsibilities as requested by the Company.

Benefits

Comprehensive employee benefits package.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.
Work/life balance.