Specialty Account Manager, Long Term Care (New Orleans, LA)

Axsome Therapeutics•New Orleans, LA

8d•$120,000 - $180,000•Onsite

About The Position

Axsome Therapeutics is seeking a field-based Long-Term Care (LTC) Specialty Account Manager to drive commercial activities in an assigned geography, execute marketing strategies, support a successful launch, and contribute to improved patient outcomes. The role is responsible for territory-level product performance and requires serving as a disease-state expert, product champion, and account specialist. The manager provides account support and uses knowledge of the local landscape to assess stakeholders and marketplace trends. The position involves engaging LTC facilities and care teams through virtual and in-person interactions, developing territory and account plans, promoting products within approved labeling and applicable legal and regulatory guidelines, and helping customers navigate payer policies, access, and reimbursement processes. The role also includes managing promotional resources and budget, reporting territory activity, collaborating across corporate functions, attending medical meetings as needed, and traveling overnight according to business needs.

Requirements

Bachelor’s degree from an accredited college or university.
At least 5 years of pharmaceutical or biotechnology sales experience, including 2 or more years in long-term care or account-based selling environments.
Demonstrated outstanding results, including Top 10% or Elite/President’s Club performance.
Must live within the assigned territory’s geography.
Experience collaborating with cross-functional teams and using differentiated resources to achieve business goals.
Ability to manage multiple tasks concurrently under accelerated timelines in a dynamic environment.
Ability to work effectively amid ambiguity and high expectations.
Strong digital marketing aptitude.
Strong interpersonal, presentation, and communication skills.
Frequent driving, including extended periods behind the wheel.
Ability to sit and stand for prolonged periods as part of daily work.
Ability to regularly lift and carry up to 30 pounds.
Ability to reach overhead to close and secure liftgates or similar equipment.

Nice To Haves

Launch experience is strongly preferred.
Patient support services experience is a plus.

Responsibilities

Drive product adoption in long-term care facilities.
Conduct effective virtual and in-person customer engagements.
Build relationships with LTC care teams and stakeholders, including psychiatrists, neurologists, nurse practitioners, physician assistants, nurses, LTC staff, closed-door pharmacies, clinical pharmacists, case managers, and care coordinators.
Develop a comprehensive territory business plan, including account plans for targeted LTC facilities, to meet or exceed quarterly and annual goals.
Promote products within approved labeling and in accordance with industry and corporate legal and regulatory guidelines.
Develop customer relationships by understanding customer needs.
Advise customers and staff on payer policies and processes, including eligibility and benefit verification, prior authorization, and appeals or denials.
Navigate market access and reimbursement, including payer requirements, pharmacy fulfillment processes, patient access programs, and tools such as CoverMyMeds.
Use marketing resources to develop customer relationships and confidence in prescribing Axsome medications for appropriate patients.
Communicate territory activity accurately and promptly as directed by management.
Provide feedback to sales and commercial leadership, colleagues, marketing, and other internal departments about market changes and results.
Complete required training classes and administrative duties accurately and on time.
Manage activities within the assigned promotional budget.
Collaborate effectively across corporate functions.
Attend medical congresses and society meetings as needed.
Help ensure timely patient access through patient services and savings programs.
Travel overnight as required by business needs.
Perform additional responsibilities as assigned.