Specialist Sales Support
About The Position
The Sales Support Specialist supports Hilton for Business and key promotional partnerships, including American Express. Based in the Dallas, Texas area, the role works with Hilton Sales teams, clients, and hotels to provide program support, answer questions, audit rates, manage reporting, and keep processes running smoothly. The position helps sellers focus on building relationships and growing business while improving efficiency, accuracy, and performance. The Specialist collaborates with teams across Hilton, contributes to process improvements and special projects, and helps identify ways to reduce duplicate work and enhance tools and services for customers and sales teams. The role also supports program objectives and troubleshooting efforts related to team workload and resource use.
Requirements
- At least one year of strong administrative and support experience.
- Proficiency in Microsoft Office applications, including Excel.
- Experience in the travel and/or sales support industry.
- Work a hybrid schedule: three days onsite in the Addison, Texas office and two days from home.
Nice To Haves
- Experience with systems that support Hilton's sales infrastructure, such as Salesforce, Cvent, OnQ SM, and OnQ R&I.
- Advanced Microsoft Office skills, including advanced Excel functions such as VLOOKUPS and Pivot Tables.
- Fluency in written and spoken English and Spanish.
Responsibilities
- Manage multiple requests using Salesforce and other internal Hilton systems.
- Follow up on accounts and support Hilton account owners, internal and external customers, and hotels.
- Maintain inboxes and respond to inquiries from hotels and clients.
- Assist with process enhancements to increase productivity.
- Provide coverage for the Sales work group during out-of-office situations and address customer, hotel, and account needs.
- Review daily business demands and develop action plans to address opportunities within the Sales team.
- Manage administrative and ad hoc projects.
- Collaborate on and create documentation for internal and external customers.
- Participate in recurring peer-to-peer cross-training, team-building, and cross-team events with support teams.
- Partner with LNR, Commercial, and Automation teams on Sales system improvement testing.
- Participate in and help complete annual departmental objectives.
- Maintain an understanding of promotional program rules and goals relevant to the area of support.
- Develop ideas to address team stressors, improve work/life balance, and reduce wasted time or resources.
Benefits
- Hilton Go travel program with 110 discounted travel nights and hotel room rates as low as $40 per night.
- Employee stock purchase program offering Hilton shares at a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support during times of loss.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health and welfare benefits, including health plans, dental coverage, and vision coverage.
- Retirement plans.
- Comprehensive benefits package supporting mental and physical well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
