Sales Support Specialist

Vermeer • Greenville, SC

1d • Onsite

About The Position

The Sales Support Specialist II – Industrial provides service and accurate information to internal customers and dealers about delivery schedules and forecasting. The role answers questions, manages the equipment order process, maintains relationships, and supports the management team with the SIOP process. It is based onsite at a Vermeer campus and requires occasional travel.

Requirements

• Bachelor’s degree in Business, Communications, or Marketing with at least four years of experience in administration, logistics, sales support, or a related field; or an equivalent combination of education and experience.
• Knowledge of Vermeer history and the ability to answer questions about its products and/or the company.
• Ability to develop relationships with dealers and team members and build a positive reputation with dealers and peers.
• Ability to maintain positive interpersonal relationships, encourage openness, and provide informative, professional assistance to dealers, coworkers, and the public.
• Proven proficiency in Excel.
• Attention to detail and ability to produce accurate, professional, concise documents.
• Ability to maintain the confidentiality of material provided to customers and dealers.
• Self-starter who can handle a high workflow, prioritize requests, and manage multiple ongoing tasks without daily guidance.

Nice To Haves

• Experience with Power BI.

Responsibilities

• Support the sales team and dealers with lead time requests, order swaps, compass routings, and equipment moves.
• Manage forecasting, orders, and shipments for assigned original equipment manufacturer customers.
• Assist the sales team with the product group-specific SIOP process.
• Coordinate and manage product group Additional Dealer Discount Requests (ADDR).
• Work with corporate accounts, training, engineering, and other internal teams to assign stock machines for their needs.
• Identify and monitor competitors and conduct and analyze market research on competitors, including market share, new products, and pricing.
• Attend designated customer events and trade shows to provide expertise and customer support.
• Coordinate and support factory VIP customer visits and internal training events.
• Develop and initiate ongoing internal process enhancements for the commercial team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level