Specialist Registration -PRN

St. Elizabeth Healthcare•Lawrenceburg, IN

About The Position

The Specialist Registration performs clerical duties to obtain and process information, identify and move patients through service departments, and support timely billing for services rendered. The role emphasizes respectful, dignified, kind, and empathetic interactions with patients, families, visitors, and coworkers. The Specialist Registration interviews patients and family members to gather accurate financial and demographic information, verifies insurance eligibility, determines payer information and patient financial liability, prepares outpatient charge estimates, and collects amounts due. The position also scans required documents, obtains signatures, completes payer forms, assists and transports patients and visitors as needed, and provides courteous service while protecting patient confidentiality. The associate cross-trains across registration areas, may relocate to other locations according to patient volumes, maintains knowledge of relevant procedures, attends meetings, follows department policies and uniform requirements, and completes annual education.

Requirements

High school graduate or equivalent.
Previous clerical or customer service experience.
Proven track record of excellent customer service skills.
Ability to navigate computer systems, including Microsoft Office, registration systems, and EPIC.
Good typing and data entry skills.
Good interpersonal skills for working with the public.
Excellent written and verbal communication skills.
Ability to maintain patient confidentiality.

Responsibilities

Interview patients and/or family members to obtain accurate financial and demographic information to support prompt payment.
Verify patient insurance through the online eligibility system and select the appropriate payer for the account to minimize denials.
Prepare estimates of charges for outpatient exams to determine patient liability.
Determine financial liability from insurance responses for other patients and collect amounts due.
Scan required documents and obtain appropriate patient signatures.
Complete forms required by governmental or commercial payers.
Greet and assist patients and interact with visitors, physician’s office staff, physicians, and other employees according to department goals and AIDET principles while maintaining patient confidentiality.
Provide wheelchair assistance and transportation to patients and visitors as needed.
Cross-train in other registration areas and relocate to other locations as needed to support coverage and patient volumes.
Maintain current knowledge of procedures for each area after training.
Read posted notices, memos, and emails.
Attend department meetings and huddles.
Adhere to department policies and procedures, including uniform requirements.
Complete annual hospital and department educational requirements.
Perform other related duties incidental to the work described.