Registration Specialist

Schuylkill • Hellertown, PA

2d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling. The role conducts patient interviews by phone and in person to establish patient accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. The specialist explains patients’ financial responsibilities and collects out-of-pocket fees while helping create a welcoming, positive experience.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Must successfully pass required training in two attempts or fewer.

Nice To Haves

• Associate degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to provide a welcoming, positive experience in person or by phone.
• Confirm referring providers’ orders are complete and match the scheduled appointment; obtain a new order before testing or treatment if an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and other pertinent documentation, including regulatory forms.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patients’ financial liability and prepare estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential scheduling conflicts affecting department flow, and coordinate with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED