Registration Specialist

Newport Mental Health•Middletown, RI

15h•Onsite

About The Position

Newport Mental Health is seeking an experienced, service-oriented Registration Specialist for its high-volume, fast-paced medical office. The role provides coverage at two locations within a mile of each other and supports client registration, insurance and payment processes, and front desk operations. The specialist helps ensure client information is accurate, explains financial and insurance information, and coordinates with the billing department.

Requirements

High school diploma or equivalent.
Two or more years of experience in a busy medical office.
Experience working in a medical office.
Good telephone etiquette.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Exceptional verbal communication skills and the ability to work sensitively with a variety of personalities.
Ability to thrive and maintain composure in a fast-paced, high-volume medical office.

Responsibilities

Register new clients during open access and ensure demographic information is accurate and entered into the Echo Vantage system.
Use reference tools to determine expected payments due at the time of service.
Assist with client registration and explain financial and insurance information.
Verify patient insurance and determine eligibility for submission to third-party payers.
Educate patients about benefits and collect payments at the point of service.
Work with the billing department to ensure all necessary information has been obtained.
Oversee the self-pay and sliding fee scale processes and apply self-pay payments to client accounts.
Provide overflow front desk support, including answering incoming calls, checking clients in and out, and supporting front desk workflow during high-volume periods.