Registration Specialist

RAYUS Radiology•Waukesha, WI

7d•Onsite

About The Position

RAYUS Radiology is looking for a Registration Specialist to join their team. This role is responsible for providing services to patients and referring professionals by greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. This is a full-time position working Monday-Friday from 11:30am-8:00pm, and up to 5 weekends per year (Saturday and Sunday, day shift).

Requirements

High school graduate or equivalent
Working knowledge of Microsoft Office
1-2 years customer service experience
Proficient with using computer systems and typing

Nice To Haves

Previous medical office experience
Medical terminology and office background
Insurance knowledge
Bilingual

Responsibilities

Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays with patients
Fields calls appropriately for center associates
Calls patients to confirm upcoming appointments
Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up
Prepares paperwork for daily and upcoming appointments
Faxes reports, billing requests, and medical release forms to referring offices as requested
Works closely with technologists to ensure patients have a smooth transition between the front office and technical areas
Verifies patient’s insurance
Pre-certifies all exams with patient’s insurance company
Obtains insurance authorization
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
Enters and submits patient exam orders
Verifies orders match exam schedules
Schedules referrals and ensures proper authorizations are obtained
Schedules walk-in patients
Processes requests for image orders and CDs from referring physicians and patients
Maintains an up-to-date and accurate database on all current and potential referring physicians
Completes other duties as assigned