Registration Specialist

Schuylkill • Pottsville, PA

2d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling. The role conducts phone and in-person patient interviews to gather demographic, insurance, and clinical information, establish patient accounts, support accurate scheduling, and facilitate financial clearance. The specialist explains patients’ financial responsibilities, collects out-of-pocket fees, and works to provide a welcoming and positive registration experience.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment because of an accident or illness.
• Must successfully pass the required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Spanish-English bilingual skills.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients throughout registration to create a welcoming and positive experience in person or by phone.
• Verify that referring providers’ orders are complete and match the scheduled appointment, and obtain a new order before testing or treatment when an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patients’ financial liability and prepare estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED