Registration Specialist

Schuylkill • Bethlehem, PA

6d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling accurately. Conducts patient interviews by phone and in person to establish accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees. The position is onsite at the Health Center at Tower Place, with a day shift and variable hours Monday through Friday.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year of experience in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to accident or illness.
• Must successfully pass required training in two attempts or less.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish and English.

Responsibilities

• Interview patients using open-ended questions to gather demographic, insurance, referral or authorization, and other pertinent information.
• Provide a welcoming, positive patient experience during registration, in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before testing or treatment if an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules to identify potential conflicts affecting department flow and work with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED