Registration Specialist

WVU Medicine•Morgantown, WV

1d•Onsite

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations. The role obtains and enters patient demographic, billing, and insurance information into registration and billing systems, supports insurance authorization and coverage processes, prepares registration paperwork, collects and documents payments, and helps ensure patient orders and scheduled services are complete and consistent. The position operates in a high-volume, fast-paced hospital environment and involves frequent interaction with patients, medical staff, and support staff.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Attention to detail, organizational ability, and ability to perform multiple tasks simultaneously.
Ability to memorize information and reference information from written sources or appropriate personnel when needed.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills, and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients, family members, or legal guardians; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information about insurance, bill payment, and hospital procedures.
May obtain pre-certifications and authorizations as part of managed care responsibilities.
Prepare standard consent forms, privacy notices, and other registration paperwork; present documents for signatures and obtain electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer for patient payments as needed, and follow up on accounts identified by system flags.
May initiate screenings, obtain coverage information, and complete appropriate paperwork.
Perform medical necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check that orders are complete and validate orders against scheduled services.