Registration Specialist

RAYUS Radiology•Menomonee Falls, WI

About The Position

RAYUS Radiology is seeking a Registration Specialist to provide services to patients and referring professionals. The role greets and registers patients in a cheerful, professional, and sincere manner and performs other duties as assigned. The position is full-time, Monday through Friday from 7:00 a.m. to 3:30 p.m., and includes up to five weekends per year (Saturday and Sunday).

Requirements

High school graduate or equivalent.
Working knowledge of Microsoft Office.
One to two years of customer service experience.
Proficiency using computer systems and typing.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services; register demographic information and process payment plans and copays.
Field calls appropriately for center associates.
Call patients to confirm upcoming appointments.
Act as a liaison between technologists and patients waiting for exams, relaying messages about scanner status and other clinic information.
Maintain the front office lobby, including straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
Prepare paperwork for daily and upcoming appointments.
Fax reports, billing requests, and medical release forms to referring offices as requested.
Work with technologists to ensure patients transition smoothly between the front office and technical areas.
Verify patients’ insurance.
Pre-certify exams with insurance companies and obtain insurance authorizations.
Use knowledge of insurance carriers and procedures requiring waivers to obtain authorization before appointments when needed.
Handle release-of-information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies in accordance with company guidelines.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders and verify that orders match exam schedules.
Schedule referrals and ensure proper authorizations are obtained.
Schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an up-to-date and accurate database of current and potential referring physicians.
Complete other duties as assigned.