Registration Specialist

Lehigh Valley Health Network • Hellertown, PA

1d • Onsite

About The Position

Coordinates patient registration, insurance verification, and scheduling. Conducts patient interviews by phone and in person to establish accounts by collecting demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees. The role is based onsite at the Health Center at Tower Place and works a day shift, Monday through Friday, with variable hours.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience or 1 year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment for an accident or illness.
• Must successfully pass required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• 2 years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to gather demographic, insurance, referral or authorization, and other relevant information.
• Engage patients throughout registration to provide a welcoming, positive experience in person or by phone.
• Verify that referring providers’ orders are complete and match scheduled appointments; obtain a corrected or new order before testing or treatment when necessary.
• Accurately scan insurance cards, scripts, patient identification, and relevant documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and prepare estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and coordinate with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED