Specialist, Registrar

Le Moyne College•Syracuse, NY

6d•Onsite

About The Position

The Registrar Specialist supports centralized registration and academic records functions in the Registrar’s Office, reporting to the Associate Registrar. The role accurately processes student record and enrollment transactions, provides responsive service to students, faculty, staff, and other constituents, researches and resolves routine and moderately complex records issues, coordinates documentation, and supports high-volume operations throughout the academic cycle. The position contributes to the office’s daily operations, interprets and applies relevant federal, state, and College policies, oversees front-office service and student workers, maintains student records and data integrity, and supports compliance, communications, and operational processes. It is based on campus and has a 35-hour work week. Attendance at some College events may be required during evenings and weekends.

Requirements

Bachelor’s degree or an equivalent combination of education, experience, and training.
Professional demeanor and ability to interact well with others in a fast-paced operation.
Strong written and oral interpersonal communication skills.
Demonstrated time-management and organizational skills, with the ability to take initiative.
Advanced word-processing skills and database experience, including Microsoft Office.
Proficiency in Excel.
Strong analytical skills, including the ability to pull, compile, and present data meaningfully.
Strong attention to detail.
Respect for confidential information.
Ability to work on campus.

Nice To Haves

Education, experience, or training preferably in higher education.
Working knowledge of FERPA.
Experience with Colleague Datatel, Unity OnBase, and Parchment digital credential services.
Experience in a higher education setting.

Responsibilities

Contribute to the day-to-day operations of the Registrar’s Office.
Interpret and enforce federal, state, and College policies, rules, and regulations as appropriate.
Provide customer service regarding student records to students, families, faculty, staff, external agencies, and other constituents.
Communicate policy and procedural information to students, former students, faculty, and staff.
Manage student workers, including hiring, training, evaluating, planning, timekeeping, scheduling, and assigning work.
Oversee the front office and provide feedback to support professionalism, improvement, accuracy, and efficiency of office processes and procedures.
Process and manage student record updates in accordance with College and federal policies using systems such as Ellucian Colleague, Unity Client (OnBase), Parchment, Informer, and other software tools.
Review data entry and student record information to help maintain data integrity.
Draft and update internal business process documentation.
Track, process, and manage orders for office materials and the College’s testing supplies.
Oversee and assist with incoming and outgoing Registrar’s Office communications, including email and phone calls.
Complete compliance processes for State Authorization, certifications, licensure programs, and enrollment verifications.
Attend College events as needed, including some evening and weekend events such as Commencement and Admission events.
Attend and actively participate in required meetings and training sessions; complete required federal, state, institutional, and departmental training.
Engage in professional development and maintain skills and knowledge relevant to the position, technology, best practices, operational requirements, and industry trends.
Demonstrate Le Moyne’s mission-based competencies and comply with College policies, procedures, codes of conduct, and health and safety requirements.
Perform other duties as assigned.

Benefits

403(b) retirement contribution with a 9.5% employer match.
Tuition coverage.
Medical, dental, and vision insurance options.
Flexible Spending Accounts.
Health Savings Accounts, partially employer funded.
Basic Life and AD&D Insurance, employer paid.
Short- and long-term disability insurance, employer paid.
Supplemental Life and AD&D Insurance.
Voluntary benefits, including legal, critical illness, hospital indemnity, accident, and pet insurance.
12 paid holidays.
Generous time-off package.
35-hour work week.