Registrar Support Specialist

Northern Essex Community College•Haverhill, MA

9d•Onsite

About The Position

The Registrar Support Specialist supports the Registrar’s Office by processing student registration, academic record transactions, and class scheduling tasks while providing responsive customer service to students, faculty, staff, and other constituents. Reporting to the Registrar, this position researches and resolves routine and moderately complex registration and records issues, coordinates documentation, and supports high-volume operational activities throughout the academic cycle. The role requires sound judgment when handling confidential student information. This is a full-time, 37.5-hour-per-week position based at Northern Essex Community College’s Haverhill and Lawrence campuses. The regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with a consistent campus presence of four days in Haverhill and one day in Lawrence. The position is classified as Administrative Assistant I and is in AFSCME Unit I.

Requirements

At least two years of full-time, or equivalent part-time, experience in office management, office administration, business administration, or business management, with major duties including at least one of the following: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration, or program management; or an equivalent combination of experience and qualifying education.
An Associate’s or higher degree in business administration, business management, or public administration may substitute for the required experience.
An Associate’s or higher degree in a field other than business administration, business management, or public administration may substitute for a maximum of one year of the required experience. Education toward such a degree is prorated based on the proportion of requirements completed.
Legal authorization to work in the United States; the College does not provide employment-based visa sponsorship.
Successful completion and review of a background check, including CORI and SORI.
Applicants who do not meet the listed qualifications may explain in writing how their education, training, and experience provide an equivalent background.
Ability to provide responsive customer service and handle confidential student information appropriately.

Nice To Haves

Bachelor’s degree.
Experience in higher education, preferably in a Registrar’s Office or closely related area.
Experience providing customer service in a high-volume, deadline-driven office environment.
Experience with student information systems such as Banner.
Proficiency with Microsoft Office Suite.
Excellent attention to detail and organizational skills, including the ability to manage multiple priorities and meet deadlines and institutional requirements.
Strong analytical and critical-thinking skills to address system issues and support process improvement.
Excellent interpersonal, written, and verbal communication skills for engaging with diverse stakeholders, including students, faculty, staff, and external agencies.
Knowledge of FERPA, federal and state regulations, and institutional policies governing student records.
Ability to work independently, collaboratively as part of a team, and effectively across departments.
Experience working in a community college, particularly within the Massachusetts system.
Bilingual Spanish/English skills.
Experience working with and supporting a culturally diverse population.

Responsibilities

Serve as the front-line point of contact for the Registrar’s Office, responding to telephone, in-person, and departmental inquiries, and act as the primary respondent and liaison for the office’s email account.
Process student record and enrollment transactions, including adds, drops, withdrawals, enrollment verifications, degree verifications, and transfer report requests.
Guide students, faculty, and staff on academic policies, systems, forms, deadlines, and related procedures.
Escalate policy-sensitive or complex registration and records issues to the Registrar as appropriate.
Support class scheduling, including creating sections in Banner and making room assignments in 25Live.
Manage student record creation and related enrollment processes for special populations.
Conduct routine data validation, records cleanup, system testing, and special projects; review and analyze results to improve business processes and promote efficient, compliant Registrar operations.
Maintain documentation of the office’s business processes and the Registrar’s Office SharePoint page.
Assist with planning, coordination, and day-of Commencement operations in collaboration with the Registrar and Commencement Committee.
Ensure the accuracy, integrity, and confidentiality of student academic records in alignment with FERPA and institutional policies.
Perform other related duties as assigned.
Maintain a consistent presence across both campuses: Haverhill four days and Lawrence one day.