Registrar Operations Specialist

Fresno Pacific University•Fresno, CA

6d•Onsite

About The Position

The Registrar Operations Specialist supports the daily operations of Fresno Pacific University’s Registrar’s Office and helps ensure students, faculty, and staff receive timely, helpful service. The role coordinates communication and follow-up across university departments, responds to questions and requests, helps resolve issues, and trains students, staff, and faculty on established and newly implemented processes. Depending on office needs, the position may focus on a specific area of Registrar operations. The specialist supports course and section creation, catalog updates, grade entry, external transcript evaluation and articulation, course enrollment monitoring, and student record maintenance in university systems. The role provides accurate information about records, registration, and university policies; assists with projects and articulation efforts; and represents the Registrar’s Office at campus events as needed. The position is based primarily indoors in a normal office environment, with frequent computer use and occasional travel to meetings and events. The annual starting salary is $39,360 to $42,640. Fresno Pacific University offers a competitive benefits package, but specific benefits are not listed. The position supports the university’s Christian mission and values and its commitment to Christ-centered higher education, holistic student development, and serving diverse communities.

Requirements

High school diploma.
At least 2 years of customer service experience.
Excellent communication and teamwork skills.
Detail-oriented, with the ability to develop new ideas and create a plan of action.
Developed project management skills and demonstrated ability to bring projects to completion.
Strong organizational skills and the ability to prioritize multiple requests and handle them efficiently and promptly.
Commitment to serving and inspiring students and colleagues in the context of a Christian university and supporting Fresno Pacific University’s mission and values.

Nice To Haves

Bachelor’s degree.
1 year of office experience.
Training and understanding of Colleague software or a similar student information system.
Knowledge of FERPA requirements and other applicable laws.
Proficiency and advanced knowledge of Microsoft Excel, PowerPoint, and Word.
Ability to build campus relationships to expedite work and projects.

Responsibilities

Assist in securing grade entries from faculty and entering grades into the Student Information System.
Evaluate external transcripts and articulate external credit into the Student Information System.
Coordinate with faculty, program directors, and department chairs to ensure timely creation of semester course sections.
Communicate with program directors and appropriate academic committees to create new courses.
Coordinate with staff and faculty to complete annual catalog edits on time.
Maintain and create semester course offerings in Colleague; monitor enrollments and alert faculty and leaders when classes may need to be added or canceled.
Work with program assistants, faculty, and staff to ensure course and section materials are entered on time.
Provide students, faculty, staff, and the public with accurate information about student records, registration, and university policies and procedures.
Maintain university databases and systems information accurately.
Attend regional campus events, such as enrollment express, commencement, and orientation, to assist and represent the Registrar’s Office as needed.
Explain university policies to faculty, students, and staff.
Develop and maintain physical and electronic student records and files.
Support the Senior Registrar Coordinator with projects.
Answer incoming calls to the main Registrar’s Office phone number, make outgoing calls, and follow up.
Troubleshoot errors and difficulties experienced by students, faculty, and staff with Registrar processes.
Update information in Colleague as requested through Student Information Update forms and file forms in Etrieve.
Pull and sometimes edit Informer reports to gather information for forms and obtain student information, attendance records, and active degree applications.
Complete waitlist drops and closures, withdrawals, status changes, enrollment and status updates, and re-enrollment processes in Colleague.
Work closely with the Associate Registrar to support university articulation efforts.
Develop, maintain, and implement assigned transfer and articulation projects and systems.
Complete work accurately, comprehensively, and on time; communicate clearly, listen attentively, seek to understand others, and collaborate productively with colleagues.
Integrate Christian faith into the role and responsibilities; affirm the university’s faith expectations and support its mission, vision, values, and ideals.
Perform other job duties as assigned.