Lead, Registrar Operations
Covista•Lisle, IL
•$49,199 - $88,841•Hybrid
About The Position
The Lead, Registrar Services Representative works behind the scenes to complete transcript evaluations, graduation audits, records reviews, student registration, and other assignments supporting the Registrar Services department and institutional partners. The work is performed with minimal supervision and a high level of subject matter expertise. The position also supports daily oversight of tasks and responsibilities within the department.
Requirements
- Bachelor's degree required.
- Strong customer service experience, preferably in an academic or professional setting.
- At least 1 year of experience mentoring, coaching, and delivering feedback.
- Subject matter expertise in institutional policies and procedures.
- Outstanding communication and interpersonal skills, with strong attention to detail.
- Ability to collaborate and build effective relationships with institutional partners.
- Ability to work autonomously and independently while engaging with a high-performing team and collaborating with leadership.
- Ability to set deadlines and ensure goals are completed.
- Strong presentation skills and prior experience speaking in front of leadership.
- Flexibility and adaptability.
Responsibilities
- Develop and assign the daily game plan for an assigned Registrar Services team.
- Manage a daily caseload while meeting a minimum productivity expectation of 50%.
- Report on Registrar Services productivity, analyze data for performance trends, and identify improvements.
- Report on Registrar Services service levels and pursue ongoing improvements for institutional partners.
- Mentor and coach Registrar Services Representatives based on colleague productivity and performance.
- Identify procedural improvements and support implementation of opportunities.
- Develop and deliver departmental training, with support from Senior Registrar Services Representatives and a high level of subject matter expertise.
- Serve as a point of contact for institutional partners and help resolve escalated matters.
- Complete other duties as assigned.
- Comply with all policies and standards.
Benefits
- Health, dental, vision, life, and disability insurance.
- 401(k) retirement program with a 6% employer match.
- Flexible Time Off (FTO) policy.
- 12 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
