Registrar Operations Specialist

Aurora University•Aurora, IL

About The Position

The Registrar Operations Specialist supports continuous improvement, technology enablement, data integrity, and operational effectiveness in the Office of the University Registrar. The role analyzes existing processes, identifies ways to improve efficiency and service delivery, develops and documents business requirements, supports system configuration and testing, and assists with implementing new or enhanced technologies and workflows. It is suited to an analytical, curious, and solutions-oriented professional who enjoys understanding complex processes, working with data and technology systems, and translating operational needs into practical solutions. The specialist serves as a functional resource for Registrar systems and processes, including Colleague, Coursedog, forms, workflows, curriculum, and scheduling. The position also supports data quality and reporting, develops documentation and training materials, and promotes consistent use of systems and processes across the Registrar’s Office. The role requires careful handling of confidential information and effective service to a diverse group of students, faculty, staff, and other constituents.

Requirements

Bachelor's degree or an equivalent combination of relevant work experience is required.
Strategic thinking and ability to identify and solve problems while handling multiple tasks simultaneously.
Flexibility to adapt to changing needs.
Strong interpersonal skills and ability to work effectively with a wide range of constituents.
Strong customer service focus.
Excellent organizational skills and attention to detail.
Ability to interact in person, via email, telephone, and other electronic media.
Excellent oral and written communication skills.
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to handle confidential and sensitive information with care and discretion.

Nice To Haves

Two years of office or administrative experience preferred.
Prior Registrar’s Office and/or university experience preferred.
Prior Ellucian Colleague experience preferred.

Responsibilities

Analyze Registrar processes, identify bottlenecks and improvement opportunities, and develop more efficient, consistent, and scalable workflows.
Serve as a functional resource for Registrar systems, including Colleague, Coursedog, forms, workflows, and related technologies; translate operational needs into functional requirements and solutions.
Identify opportunities to reduce manual work through automation, self-service, electronic forms, workflow tools, integrations, and other technology-enabled solutions.
Support data integrity and operational reporting by analyzing data, identifying discrepancies and trends, developing or coordinating reports, and supporting reconciliation and quality-control processes.
Provide functional support for curriculum and scheduling systems and processes, including course and program structures, prerequisites and co-requisites, modalities, and implementation of approved academic changes.
Develop procedures, system documentation, training materials, and user guidance; support staff training and promote consistent use of systems and processes across the Registrar’s Office.
Perform other duties as assigned.
Represent Aurora University positively and interact effectively with a diverse group of faculty, staff, students, and other service constituents.
Handle information with tact and discretion, recognizing the confidential nature of university business.