Registrar Support Specialist

Commonwealth of Massachusetts•Haverhill, MA

10d•$55,966 - $78,647•Onsite

About The Position

The Registrar Support Specialist supports Northern Essex Community College’s Registrar’s Office by processing student registration, academic record transactions, and class-scheduling tasks and providing responsive service to students, faculty, staff, and other constituents. Reporting to the Registrar, the specialist researches and resolves routine and moderately complex registration and records issues, coordinates documentation, and supports high-volume operations throughout the academic cycle. The role requires sound judgment when handling confidential student information. This is a full-time, 37.5-hour-per-week position working Monday through Friday, 9:00 a.m. to 5:00 p.m. The position serves both the Haverhill and Lawrence campuses, with a consistent schedule of four days in Haverhill and one day in Lawrence. The role is in the Registrar’s Office and is classified as Administrative Assistant I, AFSCME Unit I.

Requirements

At least two years of full-time, or equivalent part-time, experience in office management, office administration, business administration, or business management, with major duties including one or more of purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration, or program management; or an equivalent combination of experience and qualifying education.
An associate’s or higher degree in business administration, business management, or public administration may substitute for the required experience.
An associate’s or higher degree in a field other than business administration, business management, or public administration may substitute for up to one year of the required experience; education toward such a degree is prorated based on completed requirements.
Legal authorization to work in the United States; the college does not provide employment-based visa sponsorship.
Successful completion and review of a background check, including CORI and SORI.
Submit a cover letter describing qualifications and suitability for the role, and a resume or CV.

Nice To Haves

Bachelor’s degree.
Experience in higher education, preferably in a Registrar’s Office or closely related area.
Experience providing customer service in a high-volume, deadline-driven office environment.
Experience with student information systems such as Banner.
Proficiency with Microsoft Office Suite.
Excellent attention to detail and organizational skills, including the ability to manage multiple priorities and meet deadlines and institutional requirements.
Strong analytical and critical-thinking skills for addressing system issues and supporting process improvement.
Excellent interpersonal, written, and verbal communication skills for engaging with students, faculty, staff, and external agencies.
Knowledge of FERPA, federal and state regulations, and institutional policies governing student records.
Ability to work independently, collaboratively, and effectively across departments.
Experience working in a community college, particularly within the Massachusetts system.
Bilingual Spanish/English skills.
Experience working with and supporting a culturally diverse population.

Responsibilities

Serve as the Registrar’s Office front-line contact, responding to telephone, in-person, and departmental inquiries and acting as the primary respondent and liaison for the office email account.
Process student record and enrollment transactions, including adds, drops, withdrawals, enrollment and degree verifications, and transfer report requests.
Guide students, faculty, and staff on academic policies, systems, forms, deadlines, and related procedures.
Escalate policy-sensitive or complex registration and records issues to the Registrar as appropriate.
Support class scheduling, including creating sections in Banner and assigning rooms in 25Live.
Manage student record creation and related enrollment processes for special populations.
Conduct routine data validation, records cleanup, system testing, and special projects; review and analyze results to improve efficient and compliant Registrar operations.
Maintain documentation of office business processes and the Registrar’s Office SharePoint page.
Assist with planning, coordination, and day-of Commencement operations in collaboration with the Registrar and Commencement Committee.
Protect the accuracy, integrity, and confidentiality of student academic records in accordance with FERPA and institutional policies.
Perform other related duties as assigned.
Maintain a consistent presence at both campuses: Haverhill four days per week and Lawrence one day per week.