Specialist On Field Operations
About The Position
At DICK’S Sporting Goods, the Specialist – On Field Operations supports a seamless athlete experience by executing key on-floor processes, including merchandising, pricing, and product availability. The role combines operational expertise with an athlete-first mindset to help ensure a consistent, high-quality store experience. The Specialist proactively engages athletes to understand their needs, provides knowledgeable product information, and recommends products and services to drive sales. The role also serves as a subject matter expert in designated store-process categories, supports onboarding and training, and helps maintain merchandising, presentation, replenishment, and safety standards. Team members are expected to help create a welcoming and respectful environment for athletes and teammates.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
- Ability to stand or walk for extended periods of up to 4 hours.
- Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods of up to 2 continuous hours.
Nice To Haves
- Previous retail or customer-facing experience preferred.
Responsibilities
- Proactively engage athletes, understand their shopping needs, and provide a world-class experience with clear, accurate, and knowledgeable product information.
- Anticipate athlete needs and drive sales through product and service recommendations informed by a strong understanding of those needs.
- Assist with onboarding and training new and existing team members in area-specific best practices, selling skills, and operational processes.
- Serve as a go-to expert in designated process categories to support smooth execution and high productivity.
- Execute processes efficiently while ensuring products are ready for purchase and athletes are engaged when, where, and how they want.
- Follow floor set plans, signage requirements, price changes, inventory presentation, and replenishment standards.
- Promote customer participation in company programs, including the loyalty program, warranty sales, and private label credit card enrollment.
- Help create a store environment where teammates and athletes are welcomed and treated with respect.
- Follow safety, loss prevention, and standard operating procedures, as well as applicable external laws and guidelines.
Benefits
- Generous suite of benefits
- Compliance with applicable state paid leave requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
