Field Operations Specialist

Hidden Level•Town of De Witt, NY

11d•$75,000 - $85,000•Onsite

About The Position

Hidden Level is seeking a Field Operations Specialist to join its Operations PMO group. The role executes field deployment events, including site installations, test and evaluation exercises, demonstrations, and service and maintenance activities. The specialist will develop deep knowledge of Hidden Level hardware and software capabilities and become an expert in delivering them in the field. The position is based in Syracuse, New York, and requires travel of up to 75% domestically and internationally, with flexibility to work varying shifts, evenings, weekends, and holidays as business needs require. The specialist collaborates with internal teams and customers to scope requirements, model hardware layouts, plan and execute deployments, survey sites, integrate data with external platforms, support demonstrations and engineering tests, and train customer end users. The role also maintains deployment readiness and equipment inventories, performs preventative and corrective maintenance, and ensures compliance with applicable installation and export regulations. Applicants must be U.S. citizens and be able to obtain and maintain a U.S. Government security clearance if required.

Requirements

High school diploma or equivalent.
At least 5 years of combined experience in technical support, equipment maintenance, field service, military technical operations, or other work involving hands-on problem-solving and customer support.
Demonstrated ability to learn new hardware, software, and technical procedures.
Experience organizing work, managing equipment or materials, and completing assignments safely and reliably.
FAA Remote Pilot Certificate under Part 107, or ability to obtain certification within four months of employment and maintain required qualifications.
Valid driver’s license and ability to meet company driving requirements.
Ability to safely operate company vehicles and tow equipment trailers.
Active Secret clearance or ability to obtain clearance within 6 months of employment.
Ability and willingness to travel up to 75% domestically and internationally.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed, and adapt to changing schedules and business needs.
Ability to perform fieldwork involving standing, bending, stooping, kneeling, reaching, twisting, climbing, balancing, crouching, pushing, pulling, and lifting or moving items up to 50 pounds, with or without reasonable accommodation. Items over 50 pounds may require assistance or appropriate equipment.
U.S. citizenship; ability to obtain and maintain a U.S. Government security clearance if required.
Ability to problem-solve with a focus on customer and mission success.
Excellent communication and interpersonal skills for engaging customers and internal and external stakeholders, and explaining technical information or providing guidance.
Strong troubleshooting and problem-solving skills, including assessing issues, taking appropriate action, and coordinating additional support when needed.
Ability to identify potential new business opportunities through customer interactions.
Ability to work independently and collaboratively in changing field environments.
Ability to follow technical instructions and safety procedures and maintain accurate equipment and activity records.

Nice To Haves

Previous military or law-enforcement experience.
Experience installing, configuring, troubleshooting, or maintaining electronic, mechanical, communications, or sensor systems.
Experience coordinating field activities, equipment transportation, inventory, or deployment logistics.
Familiarity with basic networking and connected devices.
Experience delivering customer training or supporting technical demonstrations.

Responsibilities

Coordinate with Growth Team, Mission Operations and Customer Success, and Program Management to scope customer and mission requirements.
Use modeling and simulation tools to propose physical sensor and hardware layouts based on requirements.
Support development of deployment plans for modeled architectures.
Conduct site surveys to assess installation feasibility.
Execute deployment plans, including delivering and configuring sensor assets in customer or demonstration environments.
Coordinate with Engineering to support integration of Hidden Level data into external platforms.
Support demonstration operations, including conducting UAS flights to calibrate sensors or showcase capabilities and monitoring sensor interfaces.
Prepare and deliver training for customer end users.
Ensure compliance with regulations applicable to installation environments, including export regulations for international events.
Maintain deployment readiness and positive control of deployment asset, tool, and equipment inventories.
Build and maintain relationships with customers and external stakeholders.
Conduct preventative and corrective maintenance as required.
Support field operations for Engineering test events.