Field Operations Specialist
About The Position
AirGarage is hiring a Field Operations Specialist to provide on-site coverage at one or more parking lots or garages. The role is employed by TalentBurst, AirGarage’s Employer of Record partner, and is part of AirGarage’s field team. The specialist patrols assigned properties, verifies parking payments, issues citations when needed, and helps customers have a smooth experience. The position is part-time, hourly (W-2), on-site in Boston, Massachusetts, with a Monday–Friday schedule from 10:00 a.m. to 5:00 p.m. ET. Driving and coverage across multiple locations in the assigned area may be required. Depending on the assigned location, duties may also include light litter pickup, coordinating with outside maintenance vendors, helping with ground-level signage, and directing traffic or answering customer questions during events. The role requires outdoor work in a parking lot or garage and several hours on your feet. Specialists work independently without direct on-site supervision and use AirGarage’s Space Force app on their own smartphone.
Requirements
- Own a modern smartphone with a reliable data plan for operating the Space Force enforcement software.
- Have reliable transportation to and from assigned locations.
- Strong time-management skills and ability to work independently without direct on-site supervision.
- Positive, professional attitude when engaging with customers and property stakeholders.
- Be at least 18 years old and authorized to work in the USA.
- Successfully complete a standard background check.
- Hold a valid driver’s license.
- Successfully complete a motor vehicle record (MVR) check.
- Ability to be on your feet for several hours at a time outdoors in a working parking lot or garage environment.
Nice To Haves
- Previous experience in customer service, security, or parking operations; experience is not required and training is provided.
Responsibilities
- Walk assigned parking lots or garages to check parked vehicles; vehicles are not moved.
- Provide coverage across multiple locations in the assigned area as needed.
- Use the Space Force app on a smartphone to scan license plates and verify active payment.
- Issue citations to vehicles that have not paid through the app and leave a physical notice when needed.
- Immobilize (boot) repeat violators in some markets.
- Help customers understand how to pay, including guiding them through the app.
- Depending on the assigned location, occasionally pick up light trash and litter.
- Depending on the assigned location, coordinate with outside vendors on maintenance needs.
- Depending on the assigned location, help hang or move ground-level signage.
- At some locations, direct traffic into the lot, particularly during events, and answer customer questions about access or pricing.
Benefits
- Access to medical, dental, and vision insurance plans for full-time team members working 30 or more hours per week.
- Eligibility to enroll in a company 401(k) plan.
- Mileage reimbursement at the current IRS standard rate for authorized travel between working locations.
- Growth opportunities within the company.
- Autonomy to manage workflow and take ownership of assigned lots and garages.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
