Specialist On Field Operations
About The Position
The Specialist – On Field Operations supports a seamless athlete experience by executing key on-floor processes, including merchandising, pricing, and product availability. The role combines operational expertise with an athlete-first mindset to help ensure the store delivers a consistent, high-quality experience. The Specialist proactively engages athletes, understands their shopping needs, and provides accurate, knowledgeable product information and recommendations. They also serve as a subject matter expert in designated store process categories, assist with onboarding and training teammates, and help uphold merchandising, presentation, safety, and operating standards. The position promotes participation in company programs and helps create a welcoming environment for teammates and athletes.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
- Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
- Ability to stand or walk for extended periods of up to 4 hours.
- Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
- Ability to perform repetitive motions for short periods of up to 2 hours continuously.
Nice To Haves
- Previous retail or customer-facing experience.
Responsibilities
- Proactively engage athletes to understand their shopping needs and deliver an outstanding athlete experience.
- Provide clear, accurate, and knowledgeable information about products and assortment.
- Anticipate athlete needs and drive sales through product and service recommendations.
- Assist with onboarding and training new and existing team members in area-specific best practices, selling skills, and operational processes.
- Serve as a go-to expert in designated process categories to support smooth execution and high productivity.
- Execute processes efficiently while ensuring products are ready for purchase and athletes are engaged when, where, and how they want.
- Follow floor set plans, signage requirements, price changes, inventory presentation, and replenishment standards.
- Promote customer participation in company programs, including the customer loyalty program, warranty sales, and private label credit card enrollment.
- Create a welcoming, respectful environment for teammates and athletes.
- Follow company safety, loss prevention, and standard operating procedures, as well as applicable external laws and guidelines.
Benefits
- Generous suite of benefits.
- Paid leave in compliance with applicable state requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
