Specialist On Field Operations

DICK'S Sporting Goods • Miami, FL

3d • Onsite

About The Position

At DICK’S Sporting Goods, the Specialist – On Field Operations supports a seamless athlete experience by executing key on-floor processes, including merchandising, pricing, and product availability. The role combines operational expertise with an athlete-first mindset to help ensure a consistent, high-quality store experience. The specialist engages athletes, provides knowledgeable product information, and supports sales through relevant product and service recommendations. They also act as a subject matter expert in designated store processes and help train team members.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
• Ability to stand or walk for extended periods, up to 4 hours.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions continuously for short periods, up to 2 hours.
• During virtual interviews, cameras must be on and candidates may not use AI tools during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.

Nice To Haves

• Previous retail or customer-facing experience.

Responsibilities

• Proactively engage athletes to understand their shopping needs and provide an outstanding experience.
• Provide clear, accurate, and knowledgeable information about products and assortment; anticipate athlete needs and recommend products and services to drive sales.
• Assist with onboarding and training new and existing team members in best practices, selling skills, and operational processes.
• Serve as a go-to expert in designated process categories to support smooth execution and high productivity.
• Execute processes efficiently while ensuring products are ready for purchase and athletes are engaged appropriately.
• Maintain merchandising and presentation standards by following floor set plans, signage requirements, price changes, inventory presentation, and replenishment standards.
• Encourage customer participation in company programs, including loyalty programs, warranties, and private label credit card enrollment.
• Help create a welcoming and respectful environment for teammates and athletes.
• Follow company policies and procedures related to safety, loss prevention, and standard operating procedures, as well as applicable external laws and guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED