Specialist On Field Operations

DICK'S Sporting Goods • Detroit, MI

7d • Onsite

About The Position

The Specialist – On Field Operations supports a seamless athlete experience by executing key on-floor processes, including merchandising, pricing, and product availability. The role combines operational expertise with an athlete-first mindset to help ensure the store delivers a consistent, high-quality experience.

The Specialist proactively engages athletes, understands their shopping needs, and provides clear, accurate, and knowledgeable product information. They support team member onboarding and training, serve as a subject matter expert in designated process categories, and help maintain merchandising, presentation, and operational standards. The role also promotes company programs and contributes to a welcoming, respectful, safe store environment.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
• Ability to stand or walk for extended periods of up to 4 hours.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

• Previous retail or customer-facing experience preferred.

Responsibilities

• Proactively engage athletes to understand their shopping needs and deliver an outstanding experience.
• Provide clear, accurate, and knowledgeable information about products and assortment; anticipate athlete needs and recommend products and services to drive sales.
• Assist with onboarding and training new and existing team members on best practices, selling skills, and operational processes.
• Serve as a subject matter expert in designated process categories to support smooth execution and productivity.
• Execute processes efficiently while ensuring products are ready for purchase and athletes are engaged when, where, and how they want.
• Maintain merchandising and presentation standards by following floor set plans, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote customer participation in company programs, including the customer loyalty program, warranty sales, and private label credit card enrollment.
• Help create a store environment where teammates and athletes are welcomed and treated with respect.
• Follow company safety, loss prevention, and standard operating procedures, as well as applicable external laws and guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED