Specialist On Field Operations

DICK'S Sporting Goods•Moore, OK

5d•Onsite

About The Position

At DICK’S Sporting Goods, the Specialist – On Field Operations supports a seamless athlete experience by executing key on-floor processes, including merchandising, pricing, and product availability. The role combines operational expertise with an athlete-first mindset to help ensure a consistent, high-quality store experience. The Specialist engages athletes to understand their shopping needs, provides accurate product information, and recommends products and services. They also serve as a subject matter expert in designated process categories, support onboarding and training, and help the team execute operational processes efficiently. The position upholds merchandising and presentation standards, promotes company programs, and contributes to a welcoming and safe store environment.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous retail or customer-facing experience.

Responsibilities

Proactively engage athletes to understand their shopping needs and deliver an outstanding experience.
Provide clear, accurate, and knowledgeable information about products and assortment.
Anticipate athlete needs and drive sales through product and service recommendations.
Assist with onboarding and training new and existing team members on best practices, selling skills, and operational processes.
Serve as a go-to expert in designated process categories to support smooth execution and high productivity.
Execute processes efficiently while ensuring products are ready for purchase and athletes are engaged appropriately.
Follow floor set plans and uphold merchandising and presentation standards, including signage, price changes, inventory presentation, and replenishment.
Promote customer participation in company programs, including loyalty programs, warranty sales, and private label credit card enrollment.
Help create a store environment where teammates and athletes are welcome and treated with respect.
Follow company safety, loss prevention, and standard operating procedures, as well as applicable external laws and guidelines.