Field Operations Specialist

AirGarage • Grand Rapids, MI

1d • $20 - $20 • Onsite

About The Position

AirGarage is hiring a part-time, hourly Field Operations Specialist to work on-site at one or more parking lots or garages in Grand Rapids, Michigan. The specialist is employed by TalentBurst, AirGarage’s Employer of Record partner, and works as part of AirGarage’s field team. The role provides an on-the-ground presence to patrol parking properties, verify payment, enforce parking rules, and help customers have a smooth experience.

The core duties apply to every specialist. Other duties may depend on the assigned property and can include light litter pickup, coordinating with outside maintenance vendors, assisting with ground-level signage, and directing traffic or answering customer questions during events. The role involves working outdoors in parking lots or garages, being on foot for several hours at a time, and covering multiple locations when needed.

Requirements

• Be at least 18 years old and authorized to work in the United States.
• Successfully complete a standard background check and employment verification.
• Have a valid driver’s license and successfully complete a motor vehicle record check.
• Be able to remain on your feet for several hours at a time outdoors in a parking lot or garage environment.
• Own a modern smartphone with a reliable data plan to operate the Space Force enforcement software.
• Have reliable transportation to and from assigned locations.
• Have strong time-management skills and the ability to work independently without direct on-site supervision.
• Maintain a positive, professional attitude when engaging with customers and property stakeholders.

Nice To Haves

• Previous experience in customer service, security, or parking operations; experience is not required, and training on tools and processes is provided.

Responsibilities

• Regularly patrol assigned parking lots or garages on foot and check parked vehicles; moving cars is not part of the role.
• Provide coverage across multiple locations in the assigned area as needed.
• Use AirGarage’s Space Force app on a smartphone to scan license plates and verify active payments.
• Issue citations to vehicles that have not paid through the app and leave physical notices when needed.
• Immobilize repeat violators with a vehicle boot in some markets.
• Help customers understand how to pay and guide them through the app as needed.
• Perform occasional light trash and litter pickup at assigned locations, if applicable.
• Coordinate with outside vendors on maintenance needs, if applicable.
• Occasionally help hang or move ground-level signage, if applicable.
• At some locations, direct traffic into the lot, particularly during events, and assist customers with questions or pricing.

Benefits

• Growth opportunities within the company.
• Autonomy to manage your workflow and take ownership of assigned properties.
• Medical, dental, and vision insurance plans for full-time team members working 30 or more hours per week, offered through TalentBurst.
• Eligibility to enroll in a company 401(k) plan through TalentBurst.
• Mileage reimbursement at the current IRS standard rate for authorized travel between working locations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed