Specialist Off Field Operations

DICK'S Sporting Goods • Salisbury, NC

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About The Position

The Specialist – Off Field Operations supports inventory accuracy, fulfillment, and operational execution to keep the store running efficiently and athlete-ready. The role combines behind-the-scenes operational work with proactive engagement to deliver a strong athlete experience, provide accurate product information, and recommend products and services based on athlete needs. The Specialist also serves as a subject matter expert in designated process categories and helps train teammates in best practices and operational processes.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
• Ability to stand or walk for extended periods, up to 4 hours.
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

• Previous retail or customer-facing experience.

Responsibilities

• Proactively engage athletes to understand shopping needs and deliver an outstanding experience.
• Provide clear, accurate, knowledgeable information about products and assortment, and recommend products and services based on athlete needs.
• Assist with onboarding and training new and existing team members in area-specific best practices, selling skills, and operational processes.
• Serve as a go-to expert in designated process categories to support smooth execution and productivity.
• Execute processes efficiently while maintaining an athlete-first mindset and ensuring products are ready for purchase.
• Follow company merchandising and presentation standards, including floor set plans, signage, price changes, inventory presentation, and replenishment.
• Promote customer participation in company programs, including the customer loyalty program, warranty sales, and private label credit card enrollment.
• Help create a welcoming and respectful store environment for teammates and athletes.
• Follow safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED