Specialist Off Field Operations
About The Position
At DICK’S Sporting Goods, the Specialist – Off Field Operations supports critical store processes and helps ensure the store is consistently ready for athletes. The role focuses on inventory accuracy, fulfillment, and operational execution, while contributing to an inclusive environment and exceptional athlete experiences. The Specialist proactively engages athletes to understand their shopping needs, shares accurate product information, and recommends products and services. As a subject matter expert in designated process categories, the Specialist helps onboard and train team members and promotes efficient, accurate execution of operational processes. The role also supports merchandising and presentation standards, company programs, safety, loss prevention, and applicable policies and procedures.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
Nice To Haves
- Previous retail or customer-facing experience preferred.
Responsibilities
- Proactively engage athletes to understand their shopping needs and provide an outstanding shopping experience.
- Provide clear, accurate, and knowledgeable information about products and assortment; recommend products and services based on athlete needs.
- Assist with onboarding and training new and existing team members, sharing best practices, selling skills, and key operational processes.
- Serve as a go-to expert in designated process categories to support smooth execution and productivity.
- Execute processes efficiently while ensuring products are ready for purchase and athletes are engaged appropriately.
- Follow merchandising and presentation standards, including floor set plans, signage, price changes, inventory presentation, and replenishment.
- Promote customer participation in company programs, including loyalty programs, warranties, and private label credit card enrollment.
- Help create a welcoming and respectful environment for teammates and athletes.
- Follow safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.
Benefits
- Generous suite of benefits
- Compliance with applicable state paid leave requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
