Specialist I, Accounts Receivable

QXO•Coppell, TX

About The Position

The Specialist I, Accounts Receivable supports QXO’s day-to-day accounts receivable activities by processing customer payments, maintaining account records, researching routine discrepancies, and helping ensure customer balances are accurate and current. The role works with customers and internal teams, including Credit, Sales, and Finance, while developing proficiency in QXO’s accounts receivable processes and systems. The ideal candidate is organized, detail-oriented, and committed to accuracy, customer service, and recurring financial deadlines. The position processes payments, credits, adjustments, and other transactions; applies payments to customer accounts; maintains customer information and supporting documentation; responds to routine customer questions; assists with account reconciliations, statements, aging reports, and month-end activities; and follows company policies, procedures, and internal controls. Complex issues are escalated to experienced team members or leadership. Work is primarily performed in a professional office or corporate environment and involves frequent computer use, data entry, financial systems, and customer communication. The role may occasionally require extended hours during month-end, year-end, or other peak periods.

Requirements

High school diploma or equivalent required.
Strong attention to detail and commitment to accuracy.
Basic understanding of accounting or accounts receivable processes.
Strong organizational and time-management skills.
Good written and verbal communication abilities.
Strong data-entry and computer skills.
Basic analytical and problem-solving abilities.
Ability to manage recurring tasks and deadlines.
Ability to work independently on assigned responsibilities while collaborating effectively with a team.
Customer-service-oriented approach.
Ability to maintain confidential financial information.
Proficiency with Microsoft Office applications, particularly Excel and Outlook.

Nice To Haves

Associate degree in Accounting, Finance, Business, or a related field.
2–5 years of accounts receivable, accounting, finance, billing, cash application, or related experience.
Previous payment-processing or customer-account experience.
Familiarity with ERP or financial systems.
Experience within distribution, manufacturing, construction, or a multi-location organization.

Responsibilities

Process and maintain accounts receivable transactions accurately and promptly.
Apply customer payments, credits, adjustments, and other transactions to the appropriate accounts.
Review customer accounts for accuracy and identify routine discrepancies.
Research unapplied cash, short payments, overpayments, and other basic account issues.
Maintain accurate customer account information in company financial systems.
Process routine account adjustments according to established procedures and approval requirements.
Maintain organized electronic records and supporting documentation.
Follow established Accounts Receivable policies and procedures.
Apply payments received through checks, ACH, wire transfers, credit cards, and other approved methods.
Match remittance information to customer accounts and invoices, and research routine payment-application discrepancies.
Identify missing remittance information and follow up with appropriate teams or customers.
Maintain accurate records of payment activity and escalate complex or unidentified payments appropriately.
Respond to routine customer questions about invoices, payments, balances, and account activity.
Provide invoice copies, statements, and supporting documentation as requested.
Research basic billing and payment discrepancies and coordinate with Sales, Credit, and other internal teams to resolve account questions.
Maintain professional and responsive communication with customers and escalate complex account concerns.
Assist with customer account reconciliations and research outstanding balances and transaction discrepancies.
Support preparation and distribution of customer statements and review of aging and accounts receivable reports.
Support month-end Accounts Receivable activities as assigned.
Maintain documentation supporting account balances and transactions.
Follow company financial policies, internal controls, and established AR procedures.
Maintain confidentiality of customer and company financial information.
Assist with audit documentation requests as needed.
Develop proficiency with company financial and AR systems and participate in training and continuous improvement activities.
Perform additional duties and projects as assigned.