Specialist Footwear
About The Position
The Specialist – Footwear helps athletes perform at their best by providing expert guidance focused on fit, performance, and comfort. The role drives sales, supports teammates, and creates a personalized, athlete-first experience in a fast-paced retail environment built on teamwork and service. The Specialist proactively engages athletes to understand their shopping needs, provides accurate and knowledgeable product information, recommends products and services, and anticipates athlete needs. They also help onboard and train team members, serve as a subject matter expert in designated processes, execute store operations efficiently, and uphold merchandising and presentation standards. The role promotes company programs and supports a welcoming, respectful store environment while following safety, loss-prevention, and operating procedures.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience.
Nice To Haves
- Previous retail or customer-facing experience.
Responsibilities
- Proactively engage athletes to understand shopping needs and deliver an outstanding, world-class athlete experience.
- Provide clear, accurate, and knowledgeable information about products and assortment.
- Anticipate athlete needs and drive sales through product and service recommendations based on a strong understanding of those needs.
- Assist with onboarding and training new and existing team members, focusing on best practices, selling skills, and operational processes.
- Serve as a subject matter expert in designated process categories to support smooth execution and high productivity.
- Execute processes efficiently while maintaining an athlete-first mindset, ensuring products are ready for purchase and engaging athletes when, where, and how they want.
- Maintain company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
- Promote customer participation in company programs, including the customer loyalty program, warranty sales, and private-label credit card enrollment.
- Help create a welcoming and respectful store environment for teammates and athletes.
- Follow company policies and procedures related to safety, loss prevention, and standard operations, as well as applicable laws and external guidelines.
Benefits
- A generous suite of benefits.
- Paid leave in compliance with applicable state requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
