Specialist Footwear

DICK'S Sporting Goods•Charlotte, NC

2d•Onsite

About The Position

At DICK’S Sporting Goods, the Specialist – Footwear helps athletes perform at their best by providing expert guidance focused on fit, performance, and comfort. The role drives sales, supports teammates, and creates a personalized, athlete-first experience in a fast-paced retail environment built on teamwork and service. The position is part of a store team committed to delivering exceptional experiences to athletes of all abilities. The Specialist engages athletes to understand their shopping needs, shares accurate product information, and recommends products and services. They also serve as a subject matter expert in their area, help train teammates, and support effective store operations and merchandising.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 lbs., up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous retail or customer-facing experience.

Responsibilities

Proactively engage athletes to understand their shopping needs and provide an outstanding, personalized experience.
Provide clear, accurate, and knowledgeable information about products and assortment.
Anticipate athlete needs and drive sales through product and service recommendations.
Assist with onboarding and training new and existing team members, sharing best practices, selling skills, and key operational processes.
Serve as a go-to expert in designated process categories to support smooth execution and productivity.
Execute processes efficiently while maintaining an athlete-first mindset, ensuring products are ready for purchase and athletes are engaged appropriately.
Follow merchandising and presentation standards, including floor set plans, signage, price changes, inventory presentation, and replenishment.
Promote customer participation in company programs, including loyalty programs, warranty sales, and private label credit card enrollment.
Help create a welcoming and respectful store environment for teammates and athletes.
Follow company policies and procedures related to safety, loss prevention, and standard operating procedures, as well as applicable external laws and guidelines.