Specialist Footwear

DICK'S Sporting Goods•Kendall, FL

2d•Onsite

About The Position

At DICK’S Sporting Goods, the Specialist – Footwear helps athletes perform at their best by offering expert footwear guidance focused on fit, performance, and comfort. The role drives sales, supports teammates, and creates a personalized, athlete-first experience in a fast-paced retail environment built on teamwork and service. The Specialist delivers exceptional experiences to athletes of all abilities, proactively learning their needs and providing clear, accurate, and knowledgeable information about products and the assortment. The role also serves as a subject matter expert, supports teammate onboarding and training, and ensures effective execution of store processes and presentation standards. Team members are expected to create an inclusive environment where athletes and teammates are welcomed and treated with respect. Candidates must have a high school diploma or equivalent and 1–3 years of experience. Previous retail or customer-facing experience is preferred. The position requires physical activities including standing, walking, repetitive movement, lifting, and working at heights with appropriate equipment.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions continuously for short periods, up to 2 hours.
Candidates must not use AI tools during any part of the interview process.

Nice To Haves

Previous retail or customer-facing experience.

Responsibilities

Proactively engage athletes to understand their shopping needs and deliver a world-class athlete experience.
Provide clear, accurate, and knowledgeable information about products and assortment.
Anticipate athlete needs and drive sales through product and service recommendations informed by an understanding of those needs.
Assist with onboarding and training new and existing team members as a subject matter expert, focusing on best practices, selling skills, and operational processes.
Serve as a go-to expert in designated process categories to support smooth execution and high productivity.
Execute processes efficiently while maintaining an athlete-first mindset, ensuring products are ready for purchase and athletes are engaged as they prefer.
Maintain merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote customer participation in company programs, including loyalty programs, warranty sales, and private label credit card enrollment.
Create a store environment where teammates and athletes are welcomed and treated with respect.
Follow policies and procedures related to safety, loss prevention, standard operating procedures, and applicable external laws and guidelines.