Specialist Footwear

DICK'S Sporting Goods•Erie, PA

About The Position

At DICK’S Sporting Goods, the Specialist Footwear helps athletes perform at their best by providing expert guidance focused on footwear fit, performance, and comfort. The role drives sales, supports teammates, and creates a personalized, athlete-first experience in a fast-paced retail environment built on teamwork and service. The position also contributes to an inclusive store environment where athletes and teammates are welcomed, supported, and treated with respect.

Requirements

High school diploma or equivalent.
1–3 years of experience.
Ability to stand, bend, stoop, reach, push, pull, and repeatedly lift items weighing 15 to 35 lbs., up to 25 times per hour.
Ability to stand or walk for extended periods, up to 4 hours.
Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods, up to 2 hours continuously.

Nice To Haves

Previous retail or customer-facing experience.

Responsibilities

Proactively engage athletes to understand their shopping needs and deliver an outstanding, world-class experience.
Provide clear, accurate, knowledgeable information about products and assortment.
Anticipate athlete needs and drive sales through product and service recommendations informed by a deep understanding of those needs.
Assist with onboarding and training new and existing team members as a subject matter expert, focusing on best practices, selling skills, and key operational processes.
Serve as a go-to expert in designated process categories to support smooth execution and high productivity.
Execute processes efficiently and effectively while maintaining an athlete-first mindset; ensure products are ready for purchase and athletes are engaged when, where, and how they want.
Uphold merchandising and presentation standards by following floor set plans, signage requirements, price changes, inventory presentation, and replenishment standards.
Promote and drive customer participation in company programs, including the customer loyalty program, warranty sales, and private label credit card enrollment.
Create a store environment where teammates and athletes are welcome and treated with respect.
Follow policies and procedures related to safety, loss prevention, and standard operating procedures, as well as applicable laws and external governing guidelines.