Specialist, Field Service

MSA, The Safety Company•Fort Lauderdale, FL

About The Position

The Specialist, Field Service performs service, repair, and commissioning work for shipboard systems, primarily aboard cruise ships and at shipyards in Europe. The role provides technical services and remote assistance to customers, partners, and colleagues, and includes travel in the United States and globally as required. The position also involves preparing and closing service work, maintaining software and system documentation, and supporting safe, environmentally responsible, and quality-focused work practices.

Requirements

Bachelor's degree in Electronics, Information Technology, or a related field; experience may be substituted for a degree.
Understand and follow Autronica quality and ethical policies and standards.
Follow Maritime Division standard work procedures.
Focus on continuous improvement.
Immediately report quality deviations.

Responsibilities

Service and repair work onboard ships, mainly cruise ships.
Perform commissioning work at shipyards in Europe, including newbuilds and cruise ships.
Provide technical services and remote assistance to customers, partners, and colleagues.
Travel in the United States and globally as required.
Prepare work, including problem descriptions, documentation, and software.
Close work by obtaining a signed service report, confirming customer satisfaction, and preparing documents for invoicing.
Store backup software and other relevant system documentation.
Help ensure work carried out by service engineers and subcontractors does not harm people or the environment.
Understand Autronica EHS Policies, Standards, and Cardinal Rules, and ensure Job Safety Analyses are completed before safety-critical tasks.
Immediately report incidents and near-misses.
Follow Autronica quality and ethical policies and standards and Maritime Division standard work procedures.
Focus on continuous improvement and immediately report quality deviations.