Field Service Specialist

HUBER Technology US•Atlanta, GA

22h•$26 - $32

About The Position

HUBER Technology, LLC is hiring a Field Service Specialist to provide professional service and support to customers using HUBER wastewater equipment. The role involves traveling to customer sites across the United States to install, start up, maintain, troubleshoot, and repair equipment. The specialist works within guidelines established by the Director of Service and/or President and follows company procedures when representing HUBER Technology. The role requires close coordination with the Director of Service, Aftermarket Sales Team, Operations Team, engineering, project management, spare parts, and management. The specialist provides on-site and telephone support, trains customers, documents work and expenses, makes technical recommendations, and helps resolve equipment and process issues. Work may also include shop or manufacturing support, refurbishment, welding, and spare-parts recommendations. This is a highly travel-intensive position, with travel throughout the United States of up to 100%. Candidates must live within close proximity to a major airport. The job includes physical work in varied indoor and outdoor conditions, including wastewater facilities, and requires adherence to safety practices and a professional appearance. Pre-hire drug testing and a background check are required.

Requirements

Associate’s degree in a technical field, or equivalent mechanical-industrial repair/service work experience; minimum 1–2 years in a related field, or an equivalent combination of education and experience.
Ability to develop strong customer service skills and respond promptly to service calls with effective time management and planning.
Motivated, fast-paced work style and strong work ethic.
Ability to work effectively with little or no supervision after training and onboarding.
Ability to physically perform the job requirements.
Ability to read, write, and communicate orally in English.
Computer proficiency sufficient to produce required reports.
Valid driver’s license for driving rental vehicles; a CDL is not required.
Ability to drive a forklift or be trained to do so.
Ability to travel throughout the United States by required means, up to 100%.
Residence within close proximity to a major airport.
Ability to maintain company-provided equipment, tools, and fleet vehicle according to company policy.
Ability to pass a pre-hire drug test and background check; completion of an I-9 form is required.
Ability to meet physical demands, including routinely moving, carrying, or lifting 25–50+ pounds; standing, reaching, bending, squatting, pushing, pulling, and moving around facilities or job sites; and walking or standing at least 8 hours per day.
Ability to work in environments involving dust, hot and cold climates, indoor and outdoor conditions, odors, and noise.
Good hearing and vision for job-site safety.
Maintain inoculations as recommended for employee safety at wastewater customer sites and facilities.

Nice To Haves

Wastewater experience.
Ability to communicate in languages other than English.
Ability to obtain forklift training, if not already able to operate a forklift.

Responsibilities

Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission, and repair wastewater equipment, including pumps, motors, valves, and polymer stations.
Perform scheduled and unscheduled maintenance and repairs on equipment and associated equipment.
Install equipment at customer sites and provide pre-installation assistance.
Review blueprints, plans, specifications, and customer documentation when preparing for startups or service work.
Train customer personnel on equipment to HUBER Technology standards and educate customers on basic equipment operation.
Build customer relationships through professional, solution-oriented communication and provide on-site and telephone support.
Work with engineering, project management, spare parts, and management teams to resolve escalated problems.
Submit written reports and required documentation to the Director of Service in a timely manner.
Submit expense reports and related documentation for on-site expenses.
Make technical recommendations to maintenance technicians and treatment plant operators.
Coordinate with the Director of Service, Aftermarket Sales Team, and Operations Team to complete site work in the required sequence and timeframe.
Promote safe working practices, report health and safety breaches, and comply with company safety policies and procedures.
Undertake other appropriate technical activities assigned by the Director of Service.
Keep assigned materials, tools, and equipment safe, secure, calibrated, and in good working order.
Assist manufacturing or engineering with customer projects and with equipment refurbishment or replacement at customer sites or the HUBER manufacturing facility.
Document, label, and return defective parts used in equipment repairs.
Assist the parts department by recommending spare and wear parts to customers.
Perform welding activities required in the shop or at customer sites.
Keep travel, medical, and other required documentation valid and current, and notify the appropriate manager when replacements are needed.
Provide in-depth telephone troubleshooting and technical assistance to HUBER representatives and other Field Service Specialists.
Assist customers by phone and in the field with application- and process-related issues.
Assist service and sales leaders with identifying warranty and non-warranty issues.
Maintain a professional appearance in person, on the telephone, and in correspondence; wear the provided uniform during normal work.
Maintain company-provided equipment, tools, and fleet vehicles according to company policy.
Participate in team efforts to achieve departmental and company goals and accept other responsibilities as requested by the Service Manager or Director of Service.