Field Service Specialist

Metrohm USA • Providence, RI

12h • $75,000 - $80,000 • Remote

About The Position

Metrohm USA is seeking a Field Service Specialist to support customers across Southeastern and Central Massachusetts and Rhode Island. This remote, field-based role provides technical support and on-site service for benchtop analytical systems, helping customers keep their instruments operating at peak performance. The specialist manages a dynamic schedule and territory, travels extensively, and adapts to different customer needs and environments. The position also collaborates with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

The posted salary range represents base pay only. The role is also eligible for quarterly bonus opportunities and half-time overtime pay. Base salary offers reflect experience, capabilities, and the value brought to the team. Eligible employees receive a comprehensive benefits package and a company vehicle. Candidates must reside within the territory and pass pre-employment background, education and employment verification, motor vehicle report, and 10-panel drug screening requirements.

Requirements

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.
• Reside within Southeastern or Central Massachusetts or Rhode Island.
• Pass pre-employment background check, education and employment verification, motor vehicle report, and 10-panel drug screening, including marijuana.

Nice To Haves

• Previous experience traveling for field service work.
• Familiarity with process-based applications.
• Strong computer literacy and experience using common business or industry-specific software.

Responsibilities

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers on-site and remotely via phone, email, and Teams.
• Manage a dynamic schedule across the assigned territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.
• Travel extensively throughout the territory and occasionally outside the territory in the South Region.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• 401(k) with company match.
• Tuition reimbursement.
• Paid vacation, sick, personal, and holiday time.
• Quarterly bonus opportunities.
• Half-time overtime pay.
• Company vehicle.
• Supportive, growth-oriented team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level