Field Service Specialist

Nabors • Houston, TX

5d

About The Position

The Field Service Specialist supports and optimizes field service operations through administration and continuous improvement of Microsoft Dynamics 365 (D365) Field Service, coordination of technical projects, management of technical documentation, and supervision of a Field Service Coordinator. The role liaises with Technical Services, Field Operations, Engineering, Controls & Automation, Rig Automation, and other stakeholders to support project execution, communication, and operational excellence. Responsibilities include project oversight, deployment coordination, reporting, document governance, supervisory support, and continuous process improvement.

Requirements

• Bachelor’s degree.
• 3–5 years of experience in the area of specialization.
• High school diploma.
• Strong communication skills, including speaking and writing.
• Listening skills.
• Problem-solving ability.

Responsibilities

• Provide advanced support and guidance to field technicians using Microsoft Dynamics 365 (D365) Field Service.
• Assist with D365 enhancements, testing, development initiatives, and continuous improvement.
• Work with stakeholders to identify system improvements that increase operational efficiency and user adoption.
• Troubleshoot issues and optimize processes within D365.
• Track technical projects, deployments, and upgrades across departments.
• Maintain project records, including audit checklists, upgrade packages, after-action reviews, lessons learned, and action-item tracking.
• Schedule and facilitate pre-deployment, deployment, and post-deployment review meetings.
• Monitor project action items and ensure assigned personnel complete them on time.
• Manage purchase requisition requests and related project documentation.
• Support leadership meetings by preparing agendas, documenting minutes, and tracking action items.
• Manage communications and distribution of reports, updates, and technical information to field personnel and stakeholders.
• Develop and maintain operational and executive-level reports, dashboards, and performance metrics.
• Manage the Technical Services document repository, including accuracy, accessibility, and version control.
• Maintain equipment Bills of Materials (BOMs) and critical spare-parts information.
• Ensure documentation is current, complete, and compliant with organizational standards.
• Support document governance and improvements to information-management processes.
• Supervise and support a Field Service Coordinator, assigning and prioritizing workloads.
• Coach, guide, and provide performance feedback to team members.
• Promote accountability, collaboration, and continuous improvement within the coordination team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level