Field Service Specialist
About The Position
The Field Service Specialist provides specialized repair and maintenance services for diagnostic imaging and biomedical equipment, expanding on FSS I duties. The role primarily repairs and maintains intermediate imaging equipment, including DR, basic CT/CT Sim, oncology, and Vascular/Specials equipment, using training to reduce contract dependency. The specialist provides leadership within Clinical Engineering, assists other Field Service Specialists with imaging equipment repair, and manages service emergencies and stakeholder communications. Additional duties include ordering parts, providing Account Manager coverage, identifying new service opportunities, analyzing cost histories to reduce expenses, and supporting general biomedical equipment as needed. The role requires advanced technical expertise, leadership, problem-solving, a proactive approach to cost reduction and training, and a commitment to precise, operational healthcare technology. The position includes rotational on-call coverage, including nights, weekends, and holidays, with urgent responses outside regular business hours and possible short-notice returns to the facility.
Requirements
- Associate degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; equivalent military education; or graduation from a technical school technical program, or training validated through certificates or equivalent experience.
- Minimum of 2 years’ experience servicing technical equipment.
- Valid driver’s license.
- Availability for a rotational on-call schedule, including nights, weekends, and holidays, and to respond to urgent service needs outside regular business hours; may need to return to the facility on short notice.
Responsibilities
- Specialize in repairing and maintaining general imaging equipment, including intermediate imaging equipment such as DR, basic CT/CT Sim, oncology, and Vascular/Specials.
- Manage all work order record keeping.
- Assist with cost-effective ordering of parts and supplies.
- Provide rotating on-call coverage and perform general biomedical duties as needed.
- Assist Field Service Specialists with imaging equipment repair and provide leadership within Clinical Engineering.
- Manage service emergencies and communications with stakeholders.
- Provide Account Manager coverage.
- Identify new service opportunities.
- Analyze cost histories to help reduce expenses and contract dependency.
- Stay current on technology, medical advances, and regulatory standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
