Field Service Specialist

LDG Industrial•Roanoke, VA

About The Position

The Field Service Specialist is an experienced, mechanically inclined conveyor belting technician who performs conveyor belt splices and installations, along with work on conveyor components, to meet customer and industry requirements. The specialist leads individual tasks or small jobs, leads field service teams on jobs, provides onsite customer service, and performs other field service and warehouse tasks as trained and required. The position reports to a Field Service Supervisor or Manager. The role includes customer onsite work and warehouse floor environments, with work primarily outdoors in all weather conditions. Travel, including travel to out-of-town jobs, is required. Overtime, evenings, nights, and weekends may be required. The position requires physical activity such as repeatedly lifting and carrying up to 50 pounds, moving around job sites and equipment, and using tools and mechanical equipment. Reasonable accommodations are available to support individuals with disabilities in performing essential functions.

Requirements

Be at least 21 years of age.
Have a valid driver’s license and a clean driving record.
Have at least 3 years of experience working with conveyors and conveyor components.
Have a high school diploma or GED.
Have reliable transportation.
Be able to work independently.
Be able to safely drive a company truck or other mechanical equipment.
Be able to work overtime, nights, and weekends as required.
Have basic math skills and be able to measure properly with a tape measure.
Be able to travel regularly, including to out-of-town jobs as needed.
Have basic mechanical skills, including use of hand tools, and basic computer skills including internet and email.
Possess excellent customer service skills and interact professionally with customers and team members.
Be able to apply applicable OSHA standards and MSHA standards where applicable; training will be provided.
Pass a DOT physical exam or have a current DOT medical card.
Be able to pull, push, grasp, bend, lift, and carry up to 50 pounds independently on a repeated basis; heavier items may be moved with team assistance or mechanical aid.
Be able to move freely throughout job sites, including occasional uneven surfaces, for extended periods, and to remain stationary for extended periods.
Be able to work at varying work-surface levels and machine-operation heights, move above or below workstations, retrieve items from different heights, and ascend and descend ladders or stairs as required.
Be able to distinguish colors and comprehend and follow instructions and safety procedures.
Be able to read, write, and communicate in English and comprehend safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
Be able to count and measure accurately and properly and safely use mechanical equipment and tools.
Be able to enter and exit a service vehicle and other mechanical equipment multiple times per day.
Be able to inspect products for wear, damage, and leaks and respond to safety signals, alarms, and verbal instructions.
Be able to wear required personal protective equipment, which may include gloves, safety glasses, steel-toed footwear, hearing protection, and hard hats, depending on task or site conditions.
Background checks and drug screening may be required by the company, customer, or DOT requirements for onsite work and equipment operation, as required or permitted by law.

Nice To Haves

Completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience.
Mechanical aptitude.
Knowledge of machinery maintenance and repair.
OSHA 10 certification.
MSHA certification.
First aid and CPR certifications.
Experience working with conveyors and conveyor components.

Responsibilities

Maintain 100% commitment to safety policies and procedures.
Work closely with Field Service Supervisors and team members to attain goals and objectives.
Lead field service teams on jobs and work with the team to install conveyor belts using mechanical or vulcanized splices.
Perform conveyor belt installations with mechanical or vulcanized splices.
Understand and follow the overall quality process and documentation requirements.
Communicate general and quality-related concerns to management.
Provide onsite customer service.
Understand and use tools and machinery applicable to the job.
Travel to job sites as required.
Perform other duties for which trained and qualified.