Field Service Specialist

Arizona State University•Tempe, AZ

12d•Onsite

About The Position

Field Service Specialists with ASU Parking and Transportation Services are assigned to high-volume parking facilities and provide frontline customer service to faculty, staff, students, and campus visitors. The role supports daily parking and event operations by helping keep garage equipment operational and assisting customers with campus information, directions, parking alternatives, and other parking-related guidance. Employees may also be trained and scheduled to work in the parking dispatch office to support operational coverage. Field assignments are outdoors for the full shift. Available schedules include Monday–Friday, 6:15 a.m.–2:45 p.m. at the Tempe Campus; Monday–Friday, 2:30 p.m.–11:00 p.m. at the Tempe Campus; Saturday–Wednesday, 2:30 p.m.–11:00 p.m. at the Tempe Campus; Wednesday–Sunday, 2:30 p.m.–11:00 p.m. at the Tempe Campus; and Monday–Friday, 2:30 p.m.–11:00 p.m. at the Downtown Phoenix Campus. Applicants may be considered for one or more schedules, and schedules or locations may change according to operational and event needs. Overtime and additional hours are regularly available for parking operations and special events. Work is primarily outdoors, with extended standing and walking in all weather conditions, including extreme heat, cold, rain, and wind. Duties include frequent bending, reaching, lifting, pushing, and pulling objects weighing up to 35 pounds, as well as frequent entry to and exit from ASU vehicles and carts. The role also uses two-way radios and telephones. Some work takes place in an environmentally controlled office or dispatch setting, involving extended sitting, keyboarding, and mouse use. The position may require driving; employees must maintain a valid U.S. driver’s license of the appropriate class and required endorsements. This is a full-time, non-exempt position paying $20 per hour. ASU’s comprehensive benefits package is part of total compensation. Applicants must be eligible to work in the United States; ASU and ASU Parking and Transit Services will not sponsor this position. Employment is contingent on successful pre-employment screening, including a criminal background check and fingerprint check.

Requirements

High school diploma and two years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
Valid U.S. driver’s license of the appropriate class and required endorsements throughout employment if driving is required.
Must be eligible to work in the United States; the employer will not sponsor this position.
Successful completion of pre-employment screening, including a criminal background check and fingerprint check.

Nice To Haves

Experience providing frontline customer service to the general public.
Experience with parking operations, event staffing, traffic control, or crowd management.
Experience using parking management and access-control systems, including AIMS and Amano.
Experience operating or troubleshooting gate systems, intercoms, ticket dispensers, and related parking equipment.
Experience processing credit and debit card transactions.
Experience maintaining accurate records and completing reports.
Experience working outdoors in varying weather conditions.
Experience working in a dispatch or operations-support environment.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Valid Class D driver’s license with an acceptable Motor Vehicle Record (MVR).

Responsibilities

Provide frontline customer service at high-volume parking facilities, assisting with directions, parking options, payments, permits, and general campus information.
Support parking and campus events by staffing entry and exit lanes, directing traffic, assisting motorists, and setting up and removing barricades and equipment.
Use AIMS and Amano to support parking operations, process transactions, troubleshoot access or permit issues, and assist customers.
Monitor parking equipment, including gate arms, ticket dispensers, intercoms, and fee computers; perform minor troubleshooting and cleaning.
Complete required electronic and manual forms, issue exit citations, and prepare reports.
Work scheduled shifts in the parking dispatch office to support daily operations and event coverage.
Monitor and respond to customer calls, parking facility intercoms, and two-way radio communications.
Dispatch field personnel to assist with customer concerns, equipment malfunctions, access issues, and other operational needs.
Document incidents, service requests, equipment issues, and field activity in appropriate systems and logs.
Communicate operational updates and urgent concerns to supervisors, maintenance personnel, and other university departments as needed.
Operate ASU-owned, leased, or rented vehicles and carts at various campus locations.
Perform other duties as assigned.