Field Service Specialist

Caterpillar•Miramar, FL

4d•Onsite

About The Position

Caterpillar is seeking a Field Service Specialist to provide first-line support, coordinate service activities, and lead problem-resolution efforts for selected products and services, with a strong emphasis on prior GCM large gas engine experience. The role supports Caterpillar and MaK medium-speed engines used in marine, oil and gas, and electric power applications. The position combines in-office and field work and requires onsite attendance five days a week. Field assignments may involve extended days, and travel of up to 75% is required. The role may be based in Miramar, Florida; Houston, Irving, or Fort Worth, Texas. Relocation is available, but visa sponsorship is not. The specialist performs engine inspection, troubleshooting, rebuilding, failure analysis, performance analysis, and service documentation. The role also supports commissioning, field investigations, product reliability initiatives, and knowledge-sharing with less experienced technicians. Compensation is listed as $97,530–$146,290, with benefits subject to plan eligibility, terms, and guidelines.

Requirements

Strong emphasis on prior GCM large gas engine experience.
Knowledge of customer-focused practices and the ability to use customer needs and satisfaction to create customized solutions.
Knowledge of data gathering and analysis tools, techniques, and processes, and the ability to synthesize information from varied sources.
Knowledge of decision-making processes and critical-thinking techniques, with the ability to analyze situations and make informed decisions.
Effective communication skills, including the ability to transmit, receive, and accurately interpret information.
Knowledge of problem-solving approaches and the ability to apply them to diverse situations.
Ability to travel up to 75%.
Ability to work onsite five days a week and accommodate the stated weekday and field-service schedules.

Nice To Haves

Minimum of 5 years of industry experience.

Responsibilities

Disassemble, inspect, and document marine and petroleum engines and major engine subsystems.
Rebuild engines and engine components to OEM specifications, verifying clearances, tolerances, and performance requirements.
Troubleshoot mechanical, fuel, air, lubrication, cooling, and aftertreatment systems to identify failure root causes.
Diagnose and troubleshoot engine electrical and electronic control systems, including sensors, wiring harnesses, ECUs, and CAN-based networks.
Perform applied failure analysis on failed components and assemblies, identifying contributing factors such as wear, contamination, improper operation, installation errors, or environmental conditions.
Read, interpret, and apply technical documentation, service manuals, engineering drawings, service bulletins, and diagnostic procedures.
Document findings, repairs, and corrective actions in clear, concise, professional technical service reports.
Use precision measuring instruments and tools to verify component condition and rebuild quality.
Analyze engine performance data and determine corrective actions to restore proper operation.
Use OEM diagnostic software, electronic service tools, and data logging systems for troubleshooting and performance analysis.
Support quality, reliability, and continuous improvement initiatives by providing feedback on recurring failures, field issues, and product performance trends.
Work safely in shop, test cell, and/or field environments while following safety, environmental, and quality procedures.
Communicate technical findings to engineering, product support, service teams, and customers as required.
Support field service activities, commissioning, and failure investigations as needed.
Provide technical input to engineering, warranty, and product support teams to improve product reliability and serviceability.
Assist with mentoring and technical knowledge-sharing with less experienced technicians when applicable.