Field Service Specialist

Metrohm USA • Des Moines, IA

7d • Remote

About The Position

Metrohm USA is seeking a Field Service Specialist to support customers across Iowa, southeastern South Dakota, and eastern Nebraska. The role is field-based and candidates should reside in Des Moines, Iowa. The specialist provides technical support and on-site service to keep customers’ benchtop analytical systems operating effectively, while also offering remote support by phone, email, and Teams. The position involves managing a changing territory schedule, extensive travel, and adapting to different client needs and environments. The role collaborates with Sales, Customer Support, and Product teams to deliver a seamless customer experience. The position is eligible for quarterly bonus opportunities and half-time overtime pay in addition to base salary. Employees receive tools, training, and team support. Applicants must pass pre-employment background, education and employment verification, motor vehicle report, and 10-panel drug screening, including marijuana.

Requirements

• Bachelor’s degree in Chemistry or a closely related scientific discipline.
• 2–4 years of hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management skills and ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.
• Must reside in Des Moines, Iowa.
• Must pass pre-employment background check, education and employment verification, motor vehicle report, and 10-panel drug screening, including marijuana.

Nice To Haves

• Previous experience traveling for field service work.
• Familiarity with process-based applications.
• Strong computer literacy and experience using common business or industry-specific software.

Responsibilities

• Perform installations, repairs, calibrations, certifications, and preventive maintenance for benchtop analytical systems.
• Provide refresher training for customers.
• Support customers on-site and remotely via phone, email, and Teams.
• Manage a dynamic schedule across the assigned territory.
• Build customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.
• Travel extensively throughout the territory and occasionally outside the territory in the South Region.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• 401(k) with company match.
• Tuition reimbursement.
• Paid vacation, sick, personal, and holiday time.
• Company vehicle.
• Quarterly bonus opportunities.
• Half-time overtime pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level