Field Service Specialist

Metrohm USA • Providence, RI

11d • Remote

About The Position

Metrohm USA is seeking a Field Service Specialist to support customers throughout Southeastern and Central Massachusetts and Rhode Island. This field-based role provides technical support and on-site service to keep benchtop analytical systems operating at peak performance. The specialist manages a changing schedule across the territory, travels extensively to customer locations, and may occasionally travel outside the territory within the South Region. Candidates should live within the territory and be prepared to adapt to varied customer needs and environments.

The role works with customers in person and remotely by phone, email, and Teams. The specialist also collaborates with Sales, Customer Support, and Product teams to provide a seamless customer experience. Compensation includes base salary, eligibility for quarterly bonuses, and half-time overtime pay. Eligible employees receive a comprehensive benefits package and a company vehicle.

Requirements

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time-management skills and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.
• Reside within Southeastern or Central Massachusetts or Rhode Island to effectively support customers in the region.
• Pass pre-employment background, education and employment verification, motor vehicle report, and 10-panel drug screening, including marijuana.

Nice To Haves

• Previous experience traveling for field service work.
• Familiarity with process-based applications.
• Strong computer literacy and experience using common business or industry-specific software.

Responsibilities

• Perform installations, repairs, calibrations, certifications, and preventive maintenance for benchtop analytical systems.
• Provide refresher training for customers.
• Support customers on-site and remotely by phone, email, and Teams.
• Manage a dynamic schedule across the assigned territory.
• Build customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.
• Travel extensively throughout the territory and occasionally outside it in the South Region.

Benefits

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Company vehicle
• Quarterly bonus opportunities
• Half-time overtime pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level