Field Service Specialist

Arizona State University • Tempe, AZ

1d • Onsite

About The Position

The Field Service Specialist works for ASU Parking and Transit Services (PTS) at a high-volume parking facility, coordinating customer service for university faculty, staff, students, and guests. The role helps ensure parking garage equipment is operational, including gate arms, ticket dispensers, intercoms, and fee computers, and provides campus information, directions, parking alternatives, and other assistance. The position requires working outdoors for the entirety of the shift, with some activities potentially performed in an environmentally controlled office setting.

The specialist assists customers with AMANO parking equipment and payment options, monitors and manages parking operations and traffic, and reports service or maintenance issues. Duties also include minor equipment and facility upkeep, preparing logs and forms, and writing exit citations. The role may require safely operating an ASU vehicle or cart and using a two-way radio and telephone. The scheduled work area may change.

Requirements

• High school diploma and two years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
• Valid U.S. driver's license of the appropriate class and required endorsements throughout employment; a valid Class D license is identified as a desired qualification, and an MVR will be conducted.
• Ability to work outdoors for the entirety of the shift and stand and walk for extended periods in all weather conditions.
• Ability to frequently bend, reach, lift, push, and pull up to 35 pounds.
• Ability to use a two-way radio for communication.
• Eligibility to work in the United States; ASU will not provide employment sponsorship.

Nice To Haves

• Experience handling credit card transactions in a high-volume retail environment with direct customer contact.
• Two years of experience working in a high-volume service environment.
• Experience working in a parking operation at a university, city, or airport.
• Experience with credit and debit card transactions.
• Experience providing quality customer service to the general public.
• Experience maintaining accurate records.
• Experience in work requiring attention to detail and/or loss prevention.
• Experience with Microsoft Office applications such as Word, Excel, and Outlook.
• Evidence of a valid Class D driver's license; an MVR will be conducted.
• Work experience in an outdoor setting.

Responsibilities

• Assist customers using AMANO equipment at pay-on-foot stations and entry/exit lanes.
• Provide positive, professional customer service and communicate clearly and courteously.
• Use parking software programs to provide payment options to customers.
• Prepare activity logs and report service or maintenance issues to a supervisor.
• Respond to intercom calls and communicate using a two-way radio and telephone.
• Provide guests with campus information, directions, parking alternatives, and other information.
• Perform minor cleaning and equipment maintenance, including clearing ticket dispensers, adjusting gate arms, and addressing intercom issues.
• Perform light facility maintenance, including picking up trash and keeping parking equipment clean.
• Manage traffic flow during peak ingress and egress periods.
• Monitor parking space availability and utilization and assist with events and reservation accommodations as needed.
• Adjust priorities as daily activities change, including addressing customer conflicts.
• Complete manual and electronic forms.
• Write exit citations.
• Perform other duties as assigned.
• Safely operate an ASU vehicle or cart when required.

Benefits

• Arizona state school tuition reduction for employees and their dependents and spouse, available on day one of employment.
• Competitive wages.
• Disability and leave program for income protection.
• ASU comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED