Field Service Specialist
About The Position
Metrohm USA is seeking a Field Service Specialist to support customers with benchtop analytical systems across Iowa, southeastern South Dakota, and eastern Nebraska. The role is remote-field based, and candidates should reside in Des Moines, Iowa. The specialist provides technical support and on-site service to keep customers’ instruments operating at peak performance, while managing extensive travel and adapting to varying client needs and environments. The position works with Sales, Customer Support, and Product teams to provide a seamless customer experience. The posted salary range represents base pay only. The position is eligible for quarterly bonus opportunities and half-time overtime pay, with the base salary offer reflecting the candidate’s experience, capabilities, and value. Eligible employees receive a comprehensive benefits package, including medical, dental, and vision coverage; company-paid life and disability insurance; a 401(k) with company match; tuition reimbursement; paid vacation, sick, personal, and holiday time; and a company vehicle. Applicants must pass a pre-employment background check, education and employment verification, motor vehicle report, and a 10-panel drug screening, including marijuana. Metrohm USA is an Equal Opportunity Employer, federal contractor, and E-Verify employer.
Requirements
- BS/BA in Chemistry or a closely related scientific discipline.
- 2–4 years of hands-on experience repairing laboratory instrumentation.
- Excellent troubleshooting and communication skills.
- Strong time management and ability to work independently.
- Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.
- Must reside in Des Moines, Iowa.
- Must pass a pre-employment background check, education and employment verification, motor vehicle report, and a 10-panel drug screening, including marijuana.
Nice To Haves
- Previous experience traveling for field service work.
- Familiarity with process-based applications.
- Strong computer literacy and experience using common business or industry-specific software.
Responsibilities
- Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
- Support customers on-site and remotely by phone, email, and Teams.
- Manage a dynamic schedule across the assigned territory.
- Build strong customer relationships through expert service and communication.
- Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.
Benefits
- Medical, dental, and vision coverage.
- Company-paid life and disability insurance.
- 401(k) with company match.
- Tuition reimbursement.
- Paid vacation, sick, personal, and holiday time.
- Company vehicle.
- Quarterly bonus opportunities.
- Half-time overtime pay.
- Tools, training, and team support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
