Field Service Specialist

Ecolab Inc.•Austin, TX

8d•$67,800 - $101,800•Remote

About The Position

The Field Service Specialist supports customers globally and reports to the Manager, Field Service Ops. This role supports deployments, maintenance, and field service for CoolIT products, ensuring work meets internal quality expectations and industry standards. The position includes on-site and remote installation support, maintenance and troubleshooting of direct liquid cooling systems, technical consultation, customer and employee training, service coordination, and accurate service documentation. Travel of up to 65% internationally may be required, subject to restrictions. The role is remote and requires a suitable home work setup, frequent heavy lifting, and eligibility for international travel and security checks.

Requirements

Experience in a Service Specialist or equivalent technical role, with a solid understanding of project workflows and the ability to manage aspects of projects.
Strong knowledge and understanding of technical cooling system loops, including various loop configurations.
Experience in a mission-critical environment.
Proficiency with various pipe materials and joining methods, including plastic fusion and Victaulic piping, and corresponding clamping and torquing requirements.
Proficiency with Microsoft Word, Outlook, and Excel, and ability to document work according to established processes.
Professional verbal and written communication skills in English.
Valid driver’s license with a clear abstract.
Valid passport and eligibility for international travel and security checks.
Ability to frequently lift heavy loads, up to 150 lbs between two people.
Ability to work remotely in a suitable home setup.

Nice To Haves

Strong communication and presentation skills, particularly for training delivery and customer interaction.
Red Seal or Journeyman Certification in pipe trades such as Plumbing, HVAC, or Steam Fitting, with solid hydronics expertise.
Mechanical or electrical background, with ability to understand control systems integration and an interest in high-level programming logic.
Experience with FSM and other software platforms, such as NetSuite or SAP.
Mechanical aptitude and hands-on technical ability.
Adaptability to shifting priorities in fast-paced environments.
Strong organizational, interpersonal, and customer service skills.
Ability to work independently and conduct remote or virtual troubleshooting.
Ownership and pride in work, with commitment to high service standards and professionalism.

Responsibilities

Perform on-site and/or remote installations of CoolIT products.
Conduct preventative and corrective maintenance on direct liquid cooling systems.
Read and interpret blueprints and technical drawings where required.
Provide technical support to Authorized Service Provider or end-user on-site technicians, including teams managing Tier 3 and Tier 4 data centers.
Provide plumbing and HVAC consultation to internal teams, including lab technicians, engineers, product managers, sales, and production.
Develop subject matter expertise in CoolIT’s product portfolio.
Deliver in-person or remote training to customers, service technicians, and internal staff.
Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed.
Ensure compliance with applicable environmental, health, and safety regulations.
Complete accurate service documentation, including reports and system testing records.
Coordinate and dispatch field service visits with end-users and Authorized Service Providers.

Benefits

Medical, dental, and vision coverage; employer-provided benefits coverage begins on the first day of the month following hire, with premiums shared by employer and employee.
Employee-paid voluntary life and accidental and dismemberment insurance.
Employer-paid short-term and long-term disability premiums.
401(k) retirement plan with a 2% employer-sponsored contribution.
Three weeks of paid time off, six flex days, and a one-week company-wide holiday shutdown.
$1,000 annually for professional development and continued learning.
Remote work flexibility.
Life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, and identity theft protection.
Pension plans and retirement health care benefits.
Short-term incentives, vacation, holidays, and parental leave.
Employee stock purchase plans for full-time associates.
Discounts on day care and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program.
On-site childcare and fitness facilities may be available at select Ecolab locations.